Marriott Vacation club International

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Category: Business & Finances

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Florida, United States

Marriott Vacation club International Reviews

Claghorns April 19, 2010

property sold not as promised

We own two Westgate timeshares and traded into the Marriott Grand Chateau in Las Vegas for a week in March 2010. We enjoyed it enough to pursue buying a Marriott timeshare.
Our sales rep was Corey Willis, a retired baseball player. He showed us the new units there but my husband decided it was not in our budget. He then found us a resale unit in Florida.
He described it as a bi-annual 2 bedroom lock out unit that could be traded as a one bedroom yearly instead ( WE HAVE HIS SALES PITCH DRAWINGS SHOWING THIS). As we currently
trade our 2 bedroom Branson units like this we were happy to buy the two bedroom lock out Marriottt property.

My husband and I signed the purchase papers and made a deposit. After returning home the papers that arrived did not match what we had purchased- in fact Marriott had our names on two different properties at first - the papers were not for A TWO BEDROOM LOCKOUT UNIT AT ALL!!

My husband spoke several times to Rick Grubbs, the "manager" in Las Vegas ( we saw him there when Corey was looking for a unit for us) amd got nowhere. My husband then wrote a letter to Marriott Vacation Club explaining our predicament; that the property papers we received were NOT for what we purchased. We wanted the lockout unit Corey had sold us or we did not want the timeshare at all.

We received a letter from Brenda L. Strong, from the New Owner Administration with a cc to Donna Vadala, Sales Admin Mgr saying that our contract is dissolved. Marriott is retaining our $1180.00 deposit we made in good faith, and "consider the matter concluded instead of pursuing other available options". Why did they NOT find us the proper timeshare or admit Corey made a mistake and refund our deposit??
We are "real" clients, not "whim" buyers -We will steer a wide berth around Marriott Vacation Club International in the future - what a shame!
The Claghorns

kkpathan November 7, 2009

Unavailability of

I purchased this time share in 99. At the time I purchased a gold memebership that would enable me to reserve this condo for a week in summer months whn my children are out of school.

This year They have asked every person who has a condo to call in on a thursday, a week before the next year s reservation date at 8 AM.

I have tried 8 (eight) times to get through the line and I was not successful. As a result I did not reserve the condo for the summer next year.

At the time I purchased this time share I was assured of the reservation every summer. That was a deceptive sales practice.

They have obviously sold more time share options to people than the available condos for the summer. As a a result they have instituted a lottery systm for the reservation. That was clearly not disclosed at the time I bought this time share. Had I known this I woul not have bought this.

Now I cannot even apply my lost time towards the points in Marriott because they have refuse on the basis of how the contract was worded.

Currently I am out of $20700, I pay nearly $1000 a year in fees and taxes and I cannot get a reservation.

I base this complaint upon the deceptive sales practice.