I would like to complain the manager of Marriott vacation club hk, his service & attitude is really bad, he even insulting & yelling the client in the public, how can a manager treats his client like that, and such a big company can employ a staff like that! The sales & marketing team look down on the people who don't want to join that club and said sth to insult people! We can accept this & we put the video of this staff-Eric chxxxg to you tube, will let the others know how bad he is!!!

My husband and I own 4 timeshares through Marriott Vacation Club. At the time we purchased each of these, one of the primary benefits that was repeatedly touted by the sales representatives was the value of and ability to exchange our timeshares for Marriott points. When we purchased, each point could be traded for airline miles (one point for every airline mile). Recently, Marriott substantially changed this "benefit" by significantly reducing the number of miles that could be obtained for Marriott points. For example, depending on the airline, you might have to use 125, 000 Marriott points in order to get 50, 000 airline miles!!

This bait and switch scheme has resulted in a tremendous reduction in benefits, not to mention a substantial decrease in the value of our timeshare. It is an outrage that Marriott should be able to unilaterally make such a drastic change to owners who detrimentally relied on the promises and representations made by Marriott management and its sales personnel.

Marriott should be required to "grandfather" those owners who purchased their units prior to this detrimental change in benefits.

Marriott Vacation Club Salespeople are Super-trained "used car salespeople!" They tell you how easy it is to book with Interval, their Parent Timeshare Company. They explain how much easier it is for platinum members, like myself, to book at your host club. Trust me - it is all fabrication! I could not book a week in October at my host Canyon Villas 11 months in advance! Once you trade a week into Interval, try finding a place to book for a week that's not a Ski Lodge or Tropical setting in the summer! Costs? How about $20, 000 for your week of timeshare, $750.00+ for annual Maintenance fees, $104.00 to trade week for points, $99.00 for Interval Membership, $84.00 to book your week, and oh yeah - $79.00 to cancel. After canceling, even due to a death in immediate Family, you have 60 days to use your week at a Resort. Good Luck with that! Breckenridge and Cancun are usually available in August, however. Check the figures, booking fancy hotels is much cheaper, and you don't have to stay a full week at the same location! And, you get the week you want without booking a full year in advance! Stay away from Vacation Clubs! Trust Me - a true sucker!

We make our vacation reservations a year in advance at the Newport Coast Villas. Sunday was the only day available for check in at that time so I took it. We had a change of plans and wanted to change our check in day to either Friday or Saturday. But because it was within 60 days of our travel they could not accommodate us. I could have extended my stay by renting a day or two extra but at $325.00 a night wasn't reasonable. They just would not take care of this for us. So this is the lesson to be learned: If you have a change of plans that's your problem, Marriott does not care enough about it's customers to help you out. My only solution would be to sell my timeshare but from what I've heard that is a rip off too.

My husband and I recently bought a time share transfer from a relative, for a week's stay at the Marriott's Ocean Pointe on Singer Island in Palm Beach FL. This place was a disaster from the word go. Firstly, when I called the timeshare company to make the reservation, I could not understand the lady who barely spoke English so we ended up with a regular hotel room instead of a condo. When I tried to call and upgrade, the Marriott told me they could not upgrade me that I would have to do it through the timeshare. When I called the timeshare (Interval International) they advised me that the only way to upgrade was to cancel the reservation I already had and go on a waiting list for a condo. No way! I already had my airline tickets. So after a horrible flight experience (which you can read about under complaints about AirTran airways) we arrived almost an entire day late to the Marriott, right before midnight to be exact - only to have to deal with a very huffy front desk clerk who also told us he could not upgrade us for two reasons. One being that they were booked (parking lot was pretty bare during the time we were there) and secondly because he could not do it there. I still don't know what that means. This is a place that you can just drive up to and get a room so why they can't upgrade you to what you wanted in the first place and you know they have available because the condo right next to us was unoccupied! It was pretty much downhill from there. The bars on-site, as well as the Pizza Hut (on-site also) will not take your money. You have to run up a tab. The pool bar at the building we were at - which was separated from the rest of the resort by a slummy apartment - closed early most days. I only saw the concierge at our building on one or two occasions actually sitting at the desk. Most of the time was a note posted that said "Sorry I missed you". We couldn't even get fresh bathroom towels or basic housekeeping services because it wasn't "included" in our reservation. Halfway through our stay I was forced to go down and actually use the on-site laundry facility to wash the resorts bathroom towels! This is unacceptable! Why would I pay how many thousands of dollars to buy into a timeshare where you go do all the housework you do while you are not on vacation!?