I was shopping in Marshalls, looking for a deal of course. I happen to find a nice blouse for the price of $7.99, an decided to buy it. The shirt was size XL and another in a smaller size was marked 16.99. I figured it wasn't right so I took both to the register with me. I asked the cashier if I could get the smaller one for the same price and she had to ask her supervisor. I said ok. When the supervisor came back she said that the 7.99 price was wrong and that I would not be getting that shirt for 7.99. I asked her why two different prices and she couldn't explain why. From my understanding and being a bargain shopper for quite some time, you sell the product for the price marked, not what you think it should be. You as the supervisor should check prior to, that your section is ready for the customers. Me being the customer I expect to pay the price I see, I would have taken the larger size for 7.99 and left the smaller one for 16.99 in the store. I asked to speak to the manager. Once the manager came over to inspect the situation he had agreed to sell the blouse for the price marked. I said thank you and went back to the register. Not even 2min later the manager come over and said " let me see that shirt" I gave it to him and he took it back to the supervisor and they discussed something that I have no clue of, he came back and said I can't sell you that shirt for 7.99. I asked why and all he could say is that's not the price. I tried to get him to understand that the price is here in black and white, whats the problem. Their manager said once again that its not the price . I said if it rings up for 7.99 then I will buy it, he said no you won't and told the cashier not to sell the shirt to me. At this point the whole store is watching and I am very embarrassed because the manager was really loud with me. If the NSN numbers match on both tickets to me thats a store problem, not a customer's problem. After all this the, shirt wasn't even worth it, but I would like to know the procedures for mis priced items? I really didn't appreciate the huddle that the manager had with out me. I also didn't appreciate being made a fool of for something that I believe is right. Just want an apology and to know how "Mashalls" really should have handled this situation.

Please let me share my horrific shopping experience at Marshalls in Bay Plaza on Tuesday, 4/15/08. The store was in absolute disarray; clothes and shoes were strewn all over, clothing racks blocked merchandise displays, and shelves were completely empty. At 8:20pm, I went on line to buy a pair of shoes. There were only two registers open and more than 20 people waiting in line. I went to customer service and asked to speak with a manager about this. I was first told by a sales clerk that the assistant manager on duty, Martin, would not come over, but didn’t give a reason. He finally did come, nearly ten minutes later. I expressed to him that the length of the line was unacceptable and suggested they open additional registers. Martin was incredibly belligerent, saying "that's all the people we have" and I would have to "wait in line like everyone else." Never once did he apologize. He was so argumentative; I was embarrassed in front of the other customers. He was hesitant in giving any information about the store's general manager when I asked for it and then told me I was threatening him! I ended up waiting in line for a total of 25 minutes to buy one pair of shoes, at which time there were now 33 people in line and still only two check-outs open. The way I was treated was unconscionable. Needless to say, I will not be returning to Marshalls in Bay Plaza.