Dear Sir,
This refers to one of your dealer called “Akanksha Automobiles Pvt. Ltd” situated in Moradabad, who has been harassing us for past 4 months. We have booked a Swift Dzire from the above dealer & its details are mentioned hereunder.
(1) We booked Swift Dzire VXI petrol version, Metallic Sovereign Blue on 2nd May, 2010. In the name of Dr. Sanjeev Mehrotra & deposited Rs.100000. (Receipt no: 2074, dated 2nd May, 2010).
(3) On 4th June, 2010 we were called up to take delivery of our car & deposit the balance money.
(4) On 5th June, we deposited Rs. Rs.514975 (Receipt no: 2213), financed by our bank.

Surprisingly, the car was not actually present in their show room & we were then, assured to get our car delivered, latest by 10th June, 2010.

(5) We helplessly pursued them till 29th July, 2010, when we were finally intimated that our car has been received for the final delivery.
Unfortunately, having monitored the car, we found that the color was badly done, with a number of spots & scratches. In-fact, it seemed to be a pre owned car or a car that is normally kept for a test drive. We refused to take its delivery. “Akanksha Automobiles Pvt. Ltd” accepted to raise the matter with the respective office holders at Maruti Company & assured us once again, to deliver the said car with in a month’s time.
We visited “Akanksha Automobiles Pvt. Ltd” several times. We are not only neglected, but badly treated & insulted. We have following points to bring to your notice.
(a) We have come across several acquaintances, who have booked Swift Dzire for mere Rs.50000.
(b)Why we are extra charged (Rs.100000) & what actually is the company policy for booking a car.
(C)If the said car was not received by “Akanksha Automobiles Pvt. Ltd”, why we were asked to deposit the final balance.
(D) We have been paying monthly installments to our bank, without actually using the car. Our bank has been asking for the registrations papers, insurance papers etc, which we are unable to produce. In case we even surrender or cancel the car now & pay back our bank, we may suffer minimum loss of Rs.25000.
We are virtually ignored & misguided & this amounts to fraud & misrepresentation. We have also sent a registered post of this letter to Maruti Udyog & look forward to your kind guidance to solve our case. In otherwise situation, we are bound to file a suit against Maruti Udyog & the said dealer to claim compensation.
Best Regards
Dr.Sanjeev Mehrotra.