Hi,
My name is Manoj Mohanan and I have purchased on Maruti Alto LXi from FortPoint Automotives Pvt. Limited. Mumbai.
It was a horrible and terrible experience with this dealer in the entire sales experience. After the first meeting the executive Mr. Satvir Singh (9594973819) has taken the advance cheque and vanished into the thin air. Then I started calling him on a daily basis and each time he will promise that he will come the next day to give the Documents and also to decide on the extra fittings.
After my 5th or 6th call he has sent one executive with a catalog and we have given the details about the extra accessories fittings required and send him. My loan amount was disbursed in 2 days time but this executive never called me or informed me the progress about the sales. Finally, after again another half a dozen phone calls he has agreed to deliver the vehicle on 28th March. By that time I have transferred the entire balance amount including the accessories, extra fittings, balance payment after the loan amount, registration and insurance fees, etc as per the details given by this executive.
After 2-3 days he started demanding more money saying that my address proof is not enough and need to pay a bribe of Rs.3500 to the RTO through his agent and after checking with his Manager (Phone: 8108461155) and Senior Manager (Both of them were rude and senseless). I have agreed to pay the amount as there was no other option for me to pay the bribe (I don’t pay any bribe in my life as I know I am genuine but this time your sales managers of your dealer made me pay the bribe). I have given all the documents which are demanded by this executive and I doubt that there is a mafia behind this. I have even submitted
Then again I started calling him regarding the deliver. At-last on 31st March 2011 he has asked us to visit their Cotton Green showroom to get the delivery of the vehicle. While purchase of this vehicle the executive had promised lot of free extra fittings and also had given discounts on other extra fittings. But, when we took the delivery many of the accessories were not fitted in the vehicle and also the vehicle was not even washed and polished. It was very bad to see a newly purchased vehicle in a very bad condition even without a normal wash. I was shocked see that many things which I had already paid were missing in the vehicle. While making the payment he had calculated for the centralized locking system and today the executive came back and he started demanding more money for fitting the centralized locking system saying there is only a balance of Rs.3000 balance left and now I need to pay him Rs.2500+ for getting it fixed in my vehicle and also he had included Sun reflecting film that is also not fitted. Now he want me to take the vehicle again to the showroom for 1-2 days to get the fittings done on the vehicle. When I checked about the washing and polishing he has said that it is not mandatory!!!
I am very sorry to tell you that it was really a horrifying experience with this executive. When I tried to reach Mr. Rahul (8108286699) who is supposed to be a senior manager and is not lifting my call at all !!!
There is no place to complain. I am planning to approach Consumer Protection forum and this is just an initiator mail before going for that process. I really do not understand why you people are giving so much pain to a customer who bought a Maruti Alto to fulfill his long dream. It was really a very bad experience and I have decided that my second car will be some other brand other than Maruti. I hope you understand the pain I had while purchasing this vehicle.
I am working with an MNC and planning to put a message board entry restricting people from approaching this FortPoint for buying any Maruti vehicle.
I don’t know whether someone will see or read this mail but still I just want to raise my hand regarding this bad service from a reputed brand like Maruti.

THIS

is to bring into your kind attention that i purchase alto lxi from pasco old gurgaon road . the car had got pathetic avg 8km/ltr

which is not acceptable by its standard . and customer service of pasco is so bad that they are arrogant and rude no body listens

even i tried to speak wid manager cust service but she was not available.i am highly disappointed by their behaviour.the

ENGINE NUMBER IS 4444655 and chasis number is 1686027.plz help me resolving the issue.and i want to share my

nightmarish customer care experience wid pasco gurgaon .they jussssss not care at all . maruti car image is goin for a toss because

the dealer like pasco.gear lock and rear door have manufacturing defects. wid an age of intensive competition it is hard to believe that behaviour.

i have purchased a alto lxi car (maruti) from pasco gurgaon bcoz sum one recommened me for that but the fuel avg of the car is pathetic it is just 9 km/ltr. which is not acceptable at all. so right now i m feeling ditched and robbed for my money. my address is B 770 palam vihar gurgaon. plz help me is solving my problem coz they said it will take 15000km to get the right avg which is not told to me earlier .my contact number is 9999676859. no one is listening bout my grievence.

Hi,

I had given my car for service and repairs at Maruti's Authorised Service Station named "Patel Motors, 428/3/3, Niranjanpur, A.B.Road, Indore.

I am terribly disappointed with the service that was provided as it was not up to mark and I got lame excuses for the same.
I had given the car for servicing with a only complaint of poor pick-up, in petrol as my vehicle is having an option of Petrol/LPG.The pickup with LPG usage is very good and I'm satisfied with it, but when petrol is used the Pick-up is poor.
At the time of delivery keys were handed over to me as soon as I made the payment, without informing any changes done in the car. I took the car came to my office then I thought of checking the LPG mode which was not working, so I called up to the centre and went back to check. I was informed that as the petrol Pick-Up was getting affected we have removed the connection of LPG.Then a person took my car and informed that will be back in ten minutes, and i was waiting outside after some time i went inside the customer lounge and waited there and i could see my car through the glass unattended, then after waiting for more than 40 minutes I went to the GM-Mr.Natarajan to complaint for the same. He was nice enough to take me to the vehicle and we came to know that the car was completed long back (but not informed to the customer).As per my understanding any changes in the vehicle should be done only after customer's concern/information.

Secondly when I was about to leave for my office next day morning I found that the car stepny is missing I went to your service centre and came to know they have found it but was not aware of the owner of the same.
Last but not least I'm not satisfied with the services, as the steering is tilted which was ok when I had given the car for servicing, and the Pick Up not increased.
It is highly alarming to note how Maruti authorities are not aware of their services provided to their customers by their service centers.

Regards

Sudeep Damodaran
+919893028637

I have purchaged a new Maruthi ALTO Lxi from M/s Mitra Agencies on 30/03/2009, un-fortunately three tyres were punchier due to miss handling of tyres and tubes. We find all three punchier were due to, leaving a cap (air tube cap) in side the tyres. This caused lot of inconvenience to me while I am travelling along with my family.

My Car Details are given below
Month & year of Mfr. : 02/2009
Chasis No. : MA3EYD81S0133125B9
Engine no. : F8DN1284809
Registration No. : AP 29 BF0330


Please take, while you people fixing tyres to the new vehicles. I hope it may not repeat for future vehicles.