To,
MARUTI UDYOG LIMITED

Subject: Regarding persistence of complaint in maruti car.

Respected Sir/Madam,
I Amitabh Ranjan Mishra R/O 16/54, New Sohbatiya Bagh, Allahabad purchased a ALTO-LXI car having chasis no.943087, engine no.1171617 on 31.05.2007 and registered as UP70AQ9701 from your authorized dealer in Allahabad “Greenland motors”.
After that my car always regularly goes to Greenland Motors, Allahabad workshop for servicing and maintenance. After purchasing the car, it appears that there is some problem of gear shifting in my car. I always made complaint regarding it but none of the employee/person of Greenland Motors took attention on it.
On 16.11.2009, I faced a big problem when I came to know that gear shifting system of the car was completely failed. Then after anyhow I went to the workshop of Greenland motors, Allahabad for repairing for the same. After checking the car they told me that the gear selector rod was broken and needs to change as well as they gave me estimate of Rs.550, which was very shocking to me because the car was purchased in year 2007.when I ask them about the warranty of the car, they did not gave any satisfactory answer and after changing the gear selector rod(SHAFT COMP, GEAR SHF part no.-25510M70B02) they gave me a payment receipt (cash memo no.BC09005808 Dtd.17.11.2009) of Rs.426, in which they deducted Rs.112.50 on discount coupon of smart card issued by Greenland Motors, Allahabad and return back my car after receiving the said amount. When I made complaint to the officer’s of Greenland motors regarding it, they never took attention on it and always ignored me.
So, it is requested to you that take my this complaint in your preference list and take appropriate and corrective action according to your level. It is also requested to you that refund my money which was wrongly taken from me for changing the gear selector rod and make sure that I’ll never face these kind of problem in future. Kindly do the needful from your end.

Thanking you.

Waiting for your positive reply,
Amitabh Ranjan Mishra
16/54, New Sohbatiya Bagh,
Allahabad-211006 (U.P.)
Mobile No.- 09335101618
Email Id:- [email protected]

Maruti Complaints - Problem with new MARUTI ALTO
Review all Maruti complaints
Maruti
Posted: 2009-10-19 by Asheesh


Problem with new MARUTI ALTO

Hi All,
I would like to inform you that I have bought a new Alto car from Competent Automobiles (CP-Delhi) having registration number DL2C AK 0285 on November 2008, from the day one I start feeling that there is some problem of viabrating with my new MARUTI ALTO but after some days the situation went worse as there is problem with viabrating . I have gone to COMPETENT MEHRAULI several times for servicing and from last nine months to inform them about this issue but they always give excuses. I am not able to get this thing easily as I bought a new car of MARUTI and not an old one, I am sure that there is fraud done with me so I need your help to investigate this issue as they are not even bother about my level of frustration.

Please ask them to clear the situation .

your prompt reply will be highly appreciated

: Dear sir, I purchased a new car Maruti Alto LXI from them on 23rd July 2007. On second free service on 23rd January 2008, my spare wheel from boot was changed which I informed them on 27th January after realizing at the time of changing the wheel when it got punctured. I made several calls to them to check this but in vain. Finally, one of the customer care officer name Bhavna called me to their office and forced me to take back my complaint by saying that the spare wheel was not changed but it was rotated after the wheel balancing was done. But my spare wheel was absolutely new and un used. This clearly made me understand that my wheel was changed by their service department staff either intentionally or unintentionally but ultimately I m at great loss. When I was trying to explain Mr. Sethi and Ms. Bhavna the same, they were not at all listening to me and told me to lodge a case and they are ready to face any consequences. Sir this is a very serious matter, I request your support to me in this regard. I requested them to give me their CEO's, Mr. Rajiv Gambir's mobile number but they refused, this also clearly indicates their intention.