Hi Complaint Board,

My Complaint is against Maruti Company (True Value Outlet at D.D. Motors, Peeragarhi, New Delhi. The details of my complaint are as follows:

I've been cheated by Maruti True Value at D.D. Motors- Peeragarhi. I went to sell off my new Maruti Alto Lxi purchased in Feb' 2010 vide Regn. No. DL 1 CL 9847 (from Rana Motors- Tiz Hazari; Delhi) saying that the value of your car is just 2.05 lacs and after my denial they came to 2.15 lacs. I agreed to the same because I'm travelling overseas and had to dispose of my car. My car was in an excellent A+ condition (scratch-less, fully equipped with Central Lock; Pioneer Audio System; Sun film; Seat Covers) etc.. and this was confirmed by the person evaluating my car. However, next day when I saw on Maruti True Value website, Maruti sells: Maruti Alto Lxi of 2008 model at a price of 2.40 Lacs, today it's quoted at 2.25lacs still higher than what I'm offered for a 2010 Model.

My question here is- IS THE PRICE GIVEN TO ME JUSTIFIED/ACCEPTABLE? Either your dealers are wrong in quoting the price or information provided on the true value website is incorrect. I've been a Maruti customer always and would like to stay as well but if this is the negative response that I'm getting, I'd deny myself/everyone in my circle for owing a Maruti or even dealing with Maruti as they are fraud.

I've written to Maruti at their e-mail address many times but they have not provided me with a resoultion and/or a satisfactory answer.

I also referred them the link (unfortunately not working now but still I've the proof) attach for reference regarding the price quoted for Maruti 2008 Alto Lxi model for 2.25lacs still higher than what I'm offered for a 2010 Model. Also, i will be attaching a doc file with the communication I had with customer care team for your reference.

Pls. intervene and help if you can.

Regards,
VISHAL BHATIA
Cell: +91 995 863 3367
E-mail: [email protected]
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*********MY COMMUNICATION WITH MARUTI CUSTOMER CARE*********(pls. read from bottom)

From: ATM Queue [[email protected]]
Sent: Tuesday, November 02, 2010 5:17 PM
To: Vishal Bhatia
Subject: RE: Enquiry About Other Query CRM:0028000005919
Dear Mr. Bhatia,
Thank you for visiting our website.
We do highly appreciate the interest shown and the faith entrusted by you in our product and in Maruti Suzuki.
With reference to your query we wish to inform you that the information you are looking for can be best provided by the Maruti True value outlet only hence we request you to kindly contact the nearest Maruti True value outlet. In order to get details regarding the dealer showroom, you may visit the following URL.
http://marutisuzuki.com/dealer.aspx?cid=08&sid=DL&did=TV
Thanking & assuring you of our best services at all times.
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
Please visit us at <http://www.marutisuzuki.com>
==========================
From: [email protected]
Received: 11/1/2010 6:41 PM
To: ATM Queue
Subject: Enquiry About Other Query
Dear Admin,
Vishal Bhatia has posted enquiry
Name Vishal Bhatia
Email [email protected]
Address Pocket Gh-13; Flat No. 1028, Paschim Vihar
State DELHI
PinCode 110087
Phone Number 9958633367
Model Maruti Alto
Model Varient SELECT MODEL
Registration Number DL 1 CL 9847
Enquiry About Other Query
Enquiry
As per your below email, you mean to say that the value of 2010 model is lesser than 2008 sold in true value @ 2.40 lacs. Are you making a fool of me? The following are my car details: 1. Non accidental 2. 8500 kms 3. 1st owner 4. Excellent condition A+ as per true value evaluator 5. Manufacturing Yr. 2010 6. Variant Alto Lxi Pls. Look into this or else I would walk upto consumer court for justice.
===================
Dear Mr. Bhatia,
Thank you for your e-mail.
We regret the inconvenience caused to you.
The True Value price of your car is arrived at through our transparent evaluation system, which looks in to the merits of your car, to give you the best possible price of your Maruti Suzuki car. Maruti Suzuki brings in all its experience it gained in the past 20 yrs to provide you with the transparent and reliable evaluation system.
The evaluation of your Maruti car depends on the following facts:
1. Is the car accidental or not?
2. How much km the car has run?
3. Number of owners of the car
4. Present running condition of the car
5. Manufacturing year of the car
6. Variant of the car
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
Please visit us at http://www.marutisuzuki.com
=========================================
From: [email protected]
Received: 10/27/2010 11:05 PM
To: ATM Queue
Subject: Enquiry About Other Query
Dear Admin,
Vishal Bhatia has posted enquiry
Name Vishal Bhatia
Email [email protected]
Address Pocket Gh-13; Flat No. 1028, Paschim Vihar
City NEW DELHI
State DELHI
PinCode 110087
Phone Number 9958633367
Model Maruti Alto
Model Varient SELECT MODEL
Registration Number DL 1 CL 9847
Enquiry About Other Query
Hi Team, Kindly ask someone from your team, preferably a manager who can take decision on spot to get back to me at the earliest. I've been cheated by Maruti True Value: D.D. Motors- Peeragarhi. I went to sell off my new Maruti Alto Lxi purchased in Feb' 2010 vide Regn. No. DL 1 CL 9847 (from Rana Motors- Tiz Hazari; Delhi) saying that the value of your car is just 2.05 lacs and after my denial they came to 2.15 lacs. My car was in an excellent A+ condition (scratch-less, fully equipped with Central Lock; Pioneer Audio System; Sunflim; Seat Covers) etc.. however, today when I saw on Maruti True Value website, Maruti sells: Maruti Alto Lxi of 2008 model at a price of 2.40 Lacs. IS THE PRICE GIVEN TO ME JUSTIFIED/ACCEPTABLE? Either your dealers are wrong in quoting the price or information provided on the true value website is incorrect. I need a satisfactory answer to this or else i don't know where I'd walk up to and how. I've been a Maruti customer always and would like to stay as well but if this is the negative response that I'm getting, I'd deny myself/everyone in my circle for owing a Maruti or even dealing with Maruti as you're cheaters. If you don't believe me then check the link below of you true value website quoting the price and regn. no as well: http://www.marutitruevalue.com/Recommend.aspx?InventoryCode=2242275 Thanks and Regards, Vishal Bhatia HCL Technologies Ltd. Change Manager- Xerox Cell: + 91 995 863 3367 E-mail: [email protected] www.hcl.in
Thanks & Regards,
Vishal Bhatia