I have Maruti Wagon R LXI of 2006 model and I have driven only 25, 000 KM. Recently I found some noise in my engine and I went to service station and I got to know that car engine is backfiring. I have been properly doing the servicing of this car and when service centre guy checked he found engine oil and coolant are enough in the car, even I always adhere to the basics to keep the health of car engine intact . I wondered what could be the reason of it. I am totally disappointed with this car, some time back the clutch of this car broken. Now for repairing, the service centre has given the budget to me of Rs 30 000 . It is totally disapointing and Iam feeling cheated. Is it a quality that Suzuki claimed to provide in the cars. I was all set to buy SX4 but I have taken a back foot and probably I will never go for Maruti Suzuki cars anymore and will never give the advice to my freinds and relatives to go for it.
One thing more I did all servicings of my car from ALLIANZ Motors OKHLA New Delhi. I will advice all to not go over there for their car servcings. Beleive me all there mechanics are illliterate and only because of them I have got this problem.

Dear Sir,
I purchased a maruti 800 a.c in Janauary 2008 from K.T.L, LUCKNOW. After the purchase we continously faced problem one thing or other . the first issue was of A.C. which was never resolved and the second issue was of Average. All the time service centre assured that all these issues will be resolved after third Servicing but unfortunately my all promblems are as it and now all most 3 years have passed, today also the Avg. of car some times comes to be 9km/lit or some times it gives upto 12km / lit and IN addition other complications have also started like clutch, play in gear etc.I RAN FROM PILLAR TO POST BUT NO HEED WAS PAID TO MY COMPLAINT. This is also relevant to mention here that my other car is Also Marauti 800 A.c. and i.e. almost 21years old but we are fully satisfied with its performance.

I bought a new Wagon R VXI Black from Maruti Dealer T.R Sawhney on the 18th November 2010.I did my first and second services from them .No complaint were reported in the car by them . On Tuesday 5th april while driving, I changed the gear by pressing the clutch, and slowly releasing the clutch and pressing the accelerator, the car did not move. I was quite worried since I was climbing Modi Flyer over .Anyway I put the hand brakes and carefully took the card towards the left . Since I had no other number, I called Maruti Dealer T.R Sawhney . They sent their engineer within 45 mints . When the engineer came, he saw the engineer and said ! - What madam where did u get your car serviced, I told him i have got the first two services done at your place . The engineer said that he will have to drive the car to the workshop slow .Since I was getting late for work, and I assumed this is a trusted Maruti Dealer T.R Sawhney and I told the engineer to inform me what happens . I took an auto to office (paid for the engineer's travel fare as well) .Within 10 mints I get a call from the engineer saying my car will have to be towed to the workstation ... IMAGINE A 6 MONTH OLD CAR WITH STILL THE COVERED WRAPPED HAD TO BE TOWED, He said the tow charges will be Rs 800. I agreed and asked him to take the car . After 4 hours I get a call from the Maruti Dealer T.R Sawhney stating that the bearing and clutch was worn away and i have pay RS 7000. I was shocked not because of the money but because of the PARTS USED BY MARUTI . Within 6 months the parts needed replacement . I asked the engineer to start work . Its been THREE Days and still have not got the car . TO my SURPRISE, the dealer has informed me that the part is NOT AVAILABLE AND I WILL GET THE CAR ONCE THE PARTS ARE AVAILABLE . I FAIL TO UNDERSTAND THAT PARTS ARE NOT AVAILABLE FOR A MODEL UNDER PRODUCTION AND IN A WARRANTY. CAN A REPESENTATIVE OF MARUTI EXPLAIN TO ME WHAT IS GOING ON . HAVE I MADE A VERY BAD CHOICE OF USING MARUTI .I FELL I AM CHEATED BY MARUTI . The dealer is very clear, he blames MAURTI for the failure. I request you to take immediate action explain as to why the car under warranty dos not have spare parts in stock
LOOKING FORWARD TO AN IMMEDIATE RESPONSE TO THIS

Faieza Khan
DL 8CU 1424
Purchase date – 18th Nov 2011
Alliance Infotech Private Limited
9811906322

Here is the description for the future customer of Maruti's to keep in mind what kind of reply they can receive from Maruti customer care:

Despite repeatedly asking you for a person who could be my Point of Contact but Alas !! I am getting the same reply. Being such a big market leader sales volume wise cann't you provide a point of contact ? neither you said how you are going to resolve my issues.

What kind hope I can keep after exchanging couple of mails with Maruti and keep getting the same copy/paste reply.

Thanks
- Hide quoted text -


On Mon, Feb 21, 2011 at 12:12 AM, ATM Queue <[email protected]> wrote:

Dear Mr. Gulati,

Thank you for your e-mail.

We value you as esteem Maruti Suzuki family member and sincerely acknowledge the inconvenience you have been experiencing. We would like to assure you that we will try our best to resolve your issue.

We once again request you to kindly confirm us the name, address and code of the Maruti Authorized dealer showroom where you have contacted regarding this issue along with your car variant (Wagon R-AX / LX / LXI / VXI / VXI-ABS / Prima / Duo – LX / LXI/CNG). This will help us to resolve your issue at the earliest.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please Visit us at <http://www.marutisuzuki.com

011
==========================
From: KK
Received: 2/21/2011 3:10 AM
To: ATM Queue
Subject: Re: RE: Re: RE: Maruti should improve itself and its dealers as well CRM:0028000007260

Well, I would like to know how my issue would be resolved ?

In my last email I mentioned about what would be the action ? what I would gain for the mental anger I have gone through ? Am i going to get back my cash discount which I was promised ? would the gear lock be installed in my car free of charge ? I asked for a contact person who would address my issue - but you have not provided me any contact person who will deal with my issue ? - For these questions you have not responded to me.

What I can imagine is that - Maruti will call the dealer, scold him for the wrong doing, and than dealer would touch base with me, saying sorry and saying bring your car and we will do this for you and pay your this bill in the end, but Why should I go back to the dealer ? why should I listen to him again ?

If you want to resolve my issue - Provide me with a Point of contact, with whom I can touch base and speak myself . I do not want a plain sorry and its not acceptable to me any more.

I could proving to be tough but Maruti as a company should improve itself in solving the issues as well. I asked for a point of contact but not being provided in your first email. This time I am looking forward to.

If I dont get any satisfactory response from you this time. I am going to put up the whole conversation at the blogs where people can see the customer care response of our reputed companies and make intelligent decisions of their purchases.

many Thanks

On Fri, Feb 18, 2011 at 6:37 AM, ATM Queue <[email protected]> wrote:

Dear Mr. Gulati,

Thank you for visiting our website.

We value you as esteem Maruti Suzuki family member and sincerely acknowledge the inconvenience you have been experiencing. We would like to assure you that we will try our best to resolve your issue.

We again request you to kindly confirm us the name, address and code of the Maruti Authorized dealer showroom where you have contacted regarding this issue along with your car variant (Wagon R-AX / LX / LXI / VXI / VXI-ABS / Prima / Duo – LX / LXI/CNG). This will help us to resolve your issue at the earliest.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please Visit us at <http://www.marutisuzuki.com

002
===========================-----
From: KK

Received: 2/18/2011 9:10 AM

To: ATM Queue

Subject: Re: RE: Maruti should improve itself and its dealers as well CRM:0028000007260

Thanks for your reply.

What incentive customer has even if I disclose the name of the dealer and the dealing person. Would I be compensated for the claims about the cash discount etc. At the most what I would be getting just the assurance or the regret from Maruti that this will not happen again.

What about the Cash discount which dealer talked about and when I was taking the delivery I was not given that and it did not came to my mind as I was in the moment to enjoy the new car and complete the paper formalities.

If from Maruti I could be offered any 3 + free services or Gear lock installation or getting back the cash discount about which the dealer was talking about or something which Maruti can do to show a caring attitude towards its customer apart from just a sorry face than probably I can give out the details to the Point of Contact which Maruti can appoint/direct me to in the NCR region.

I have lived abroad in the Europe and US and I know the meaning of customer care where companies do possible things to rectify their errors and try to retain the customer/client for future visits and maintain a goodwill . Lets see this time what my own Home grown admired company provides.

I dont have anything to do with if dealer comes and say Sorry to me. As the empty hand sorry has no meaning for me as we just treat it as no more than a english word.

many Thanks
=====================================
On Wed, Feb 16, 2011 at 7:57 AM, ATM Queue <[email protected]> wrote:

Dear Mr. Gulati,

Thank you for visiting our website.

We regret the inconvenience caused to you. We request you to kindly confirm us the name, address and code of the Maruti Authorized dealer showroom where you have contacted regarding this issue along with your car variant (Wagon R-AX / LX / LXI / VXI / VXI-ABS / Prima / Duo – LX / LXI/CNG). This will help us to resolve your issue at the earliest.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please Visit us at <http://www.marutisuzuki.com>

004
=======================
From: KK

Received: 2/16/2011 9:09 AM

To: ATM Queue

Subject: Maruti should improve itself and its dealers as well

Hello,

Well to start with - I should say congratulations to you and thanks to me for increasing the Maruti's profit.

I recently purchased the Wagon R but not much impresses with the build quality of the vehicle apart from the Good job done on the CNG technology.

I was planning to cancel my booking and at that moment Maruti was pretty impressive in calling me and confirming me the delivery dates, So, that I

should not cancel my booking but apart from that dealer made a hell lot of fool of us by lingering on, on couple of things like putting up a gear lock etc that it can not be fot in wagon R. Is it true ?

After having a bitter experience where I am not convinced with the Maruti customer care and its closed eye attitude towards the customer care I am committing my to not to buy any Maruti vehicle for the rest of my life.

FYI - I have a Hyundai make car with me and their customer care experience is awesome with the good build quality of the vehicle as well.

many Thanks for listening to me.

-Customer XXX

I booked swift dzire VDI car on 11/09/2010, i inquired to dealer but have'nt got nay information. I want to know when i will get my car. I already waited nearly 3 months, i'm afraid of cheating, pl. inform me when i will get it!!!