Dear Concern person,

I am a loyal customer of maruti car. At present I am using Maruti Zen Lxi DL8C K 0210.

As I am in a need of another car for my wife, I booked another car, Maruti Dezire Vxi, at Marketing Times Automobiles Pvt Ltd, on 03/09/2009 and also paid Rs 10, 000/- as a token of booking for which I got a receipt, no 19713 dated 03/09/2009.

From here onwards my pain starts.

From this date onwards i started getting calls from different dealers that the desired car is available with a nominal premium, you cancel the booking and we will deliver you in a weeks time with a nominal premium on the desired model of the car.

And at this point of time I started feeling myself cheated.

In case if a dealer provides me the car with in a weeks time then why there is a waiting period!
all because of some extra profit in the name of premium?
Atleast its not the case with other companies.

All I know is that I am a customer with ready money and I want a car for my personal use so why somebody should take the advantage of earning extra in this competitive market when every company is trying to attract customers giving discounts.

All I want a car, MARUTI DEZIRE Vxi WHITE COLOUR.
Money is ready with me and i will take on cash down payment.

I will wait for a weeks time to somebody, get back to me from the company for the confirmation of the delivery of the car or i will go to search for some other options readyly available in the open market.

Thanks

ABHISHEK
D-614 Basement
Chittaranjan Park
New Delhi-110019
9810064940
9310064940

Hi, My name is Sonal Ramchandani and I have purchased Alto LXI from Rana motors pvt ltd. in Aug this year and while purchasing the executive told me that if I do 3 services from their service station then they will give me 4th and 5th as free services. But in my first service i realized that their service station is very very bad!!! and its just spoiling the Maruti brand trust which they have built over the years.

Check out below reasoning for my opinion.

1. Pick up guy came 2 hr late to pick up my car and nobody informed me about that, i was following up with them and their customer service did not had any clue about him.

2. While giving the car I was assured about good touch up work, but when i got the car it was not done / incomplete.

3. I paid for 2000 rs for anti rusting, while purchasing the car, which dealer told me, will be done in the first service and they will give us 3 year warranty card for the same. Now post service i have not got anything form the service station that the same is done.

4. I was also promised for left side mirror, and that was also due on 1 service...but for this i had to coordinate for about half a day between the service station guy and the dealer...and when I got the car the left side mirror was of different color…..wow

5. I got my car after 27 hrs!!! Normally service is done within 3 hrs.max.

6. I told couple of issues which i was facing while driving, like gear shift issue, Wobbling of car while driving, car become heavy with a/c switched on, lot of noise, etc...none of them got resolved / answered...

7. Inspite of 3 reminders they are not bothered to revert back on my queries...

Guys pls read this before giving your car to them for services...


Name and address of the service station
Rana Moters Pvt ltd
C-47, OKHLA INDUSTRIAL AREA, PHASE-11
NEW DELHI-110020

Email sent on : 19th August 2009 to [email protected] and [email protected] and [email protected]

I have booked Ritz ZXI on 10th June 2009 booking # S0309000388 from Fort Point - Thane branch; at the time of booking i have been told that i will be getting car in SIX WEEKS time by Mr. Raviraj.

At the end of six weeks duration i gave a call to Mr. Raviraj and he told me that he will check and get back to me; after several time follow-up with him i came to know that it may be delayed by two weeks more.

Then i got a no of Mr. Walance (sales supervisor - Fort Point - Thane); after several follow-up with him i got to know that my car is going to be delivered on 15th of August 2009 and i will be getting car on 22nd August. During this conversation Mr. Walance was ready to issue me a letter "Assuring the delivery of the vehicle between 15th to 22nd August).

When i went to Fort Point for getting this letter, i came to know that Fort Point has extended delay in delivery by 5 weeks (so it's 6 + 5 weeks); i didn't accept the letter when i went their show room as it was not the letter which was committed to me over phone.

Then i booked a complain on 1800 1800 180 for delay in delivery and irresponsibly handling the customer; i got a complain no 7072074123 and customer care executive asked me to wait for few days!; They have asked dealer to give me proper reply on this issue, Mr. Raviraj and Mr. Walance was trying to convince me for getting the VXI variant instead of ZXI; Apparently they have informed back to customer care center and closed the issue.

During this process i got a phone no of Mr. Dhiraj Agarwal (area sales executive); talked to him on 17th August 2009, regarding the issue about delay in delivery and he replied me saying he will discuss with his boss and get back to me on 19th. When i called to regional office no; i came to know that he is out of office today so call tomorrow.

With complete frustration i called on toll free no again to know status of the previous complain and they have registered new complain i.e. 1075320535 and asked me to wait and give them call after few days.

I am trying to get the status of car since last 5 weeks but I didn’t have proper answer since last many weeks; neither dealer nor customer care nor sales executive every one is buying time.

I am sorry to say this that I had never seen such a pathetic customer care service in any industry where value of customer is nothing.

Here with I am attaching the documents, which I got during this full idiotic process.

Reply recieved on: 20th August 2009 [email protected]

Dear Mr Gandhi,

At the onset, kindly accept our sincere apologies towards this unforeseen delay in delivery period of your Ritz ZXI in Silky Silver colour.

We write this mail to intimate your goodself, that your Ritz ZXI in Silky Silver colour vehicle indent is being logged by tomorrow and we are hopeful that the vehicle should be tentatively be delivered in the next 15 days from tommorrow.We request you to kindly complete your documentation and balance full payment formalities to enable us to complete the other processes involved.

Furthermore, we are also thankful to you, to have highlighted this overall delivery communication commitments to our office .This would assist us in putting a process in place towards such communication lacunae.We once again regret the inconvenience caused.

Please do not hesitate to contact us in case of any further assistance or clarifications if required.

Thanking and assuring you of our best services at all times.

Sincerely,
Ms Yashoda Bhanushali
(Asst Manager-Customer Care)

Sent reply on 25th August 2009 to

Reminder notice:

Although i have received this below mentioned e-mail from Fort Point, today i got another written letter(couriered) from Fort Point saying there will be again in delivery delay of 5 to 7 weeks for Ritz ZXI.

On this behalf i would like to know what is happening at your end? can you give me clear picture.

I have visited Fort Point (Thane) branch on 22nd August 2009, and Mr. Raviraj was giving me idea that car will be dispatched on Monday (i.e. 24th August) but no news has been communicated to me after this regarding the car is already dispatched or it's on the way or what is the status?

Can you please further clarify?????

Mihir Gandhi

Replied recieved on 25th

Dear Mr Gandhi,

Greetings from Fortpoint.

Kindly refer the trailing mail of 20th August wherein we have conveyed that the vehicle should be tentatively delivered within 3 working weeks.We had mentioned in our trailing mail that your vehicle ie Ritz ZXI Silky Silver colour order has been logged in for production at MSIL.

Also, we are tentatively expecting this vehicle to be dispatched by the late 1st week of September.We shall be communicating with your goodself further, once the vehicle is dispatched from Gurgaon since the transit time for the vehicle to ground at our stockyard is 6-7 days.Post this the registration formalites will be processed.

We sincerely regret the inconvenience caused & request you to kindly bear with us until then.

Please do not hesitate to contact us in case of any further assistance or clarifications if required.

Thanking and assuring you of our best services at all times.

Sincerely,

Ms Yashoda Bhanushali
(Asst Manager-Customer Care)

Replied on 27th August 2009

I am sure now, that either fort point or MARUTI has no value of what you have said earlier.

In reply dated 25th August you are saying it will be delivered in 3 weeks where as i have highlighted in your reply dated on 20th August about 15 days i.e.2 weeks. In none of the reply you are saying what if two weeks passed and you have not delivered? do you have any answer which i can digest?

In real world there is no value of word "SORRY FOR INCONVENIENCE". I have gone through serious mental trauma during fallowing things out in this process. Neither maruti nor fort point has even thought about inconvenience and you are talking about bloody sorry for this process!!! I did spend about enough money for followup phone calls to Mr. Raviraj and Mr. Walance

I had waited double the time what has been earlier committed to me and still i am getting false commitments only.

When you guys will stop giving promises and start acting? Is this the way you always deal with customer? I am not saying that only Fort Point is responsible for this; MARUTI is equally responsible for this complete irresponsible process. Who is responsible in Maruti and Fort point is for this?

Don't reply me if you have only shitty word "sorry" instead of something firm on hand to deliver. Where the heck maruti representatives are? Were they sleeping during this period? What has caused this much of delay? Do you have any justifications on my questions?

After charging for job they didnt done the required work.Very bad experince.

I booed Swift VDi on 31/05/2008 at kottayam with INDUS Motors kottayam, and they assured me that they will deliver the vehicle with in 45 days. now it is 2 months over, when i enquired thay said it will take another 2 months to deliver the car.
while enquiring I found that the Manager and staffs are selling the cars to some other people by taking 15000 to 25000 extra and end of the month Manager to Executives are sharing this money.
If you don't pay extra money they woun't give the car.
I am cancelling the booking and going for some other vehicle.

I want to know Maruti know all these things. do they take any action against these delears