I had a dented scratch on my Maruti Wagon R. I went to the Service Station with it. I was more than happy to find out that I had to shed only 500/- to remove that by painting the whole 2 doors if I claim for the damage. The service Engineer said that if I didnt claim, I will be losing around 6,500/- . So I agreed to raise the claim. The other loss will be a 1,500/- in a No-Claim Bonus next year when I renew my policy. Anyway It seemed cool to shed 500/- + 1,500/- which is damn lessen than 6,500/-.

A couple of days later I received the vehicle with painting finished and no one would say that there was a scratch there...

I went to remit 500/- to the cash counter. The cashier accepted the money, and when she turned around, I saw my service history booklet. It had all details like free and paid Services done to my car. Since the cashier went off for sometime I had a chance to go through it. Then I saw the last work done which was nothing but the claim work done. I was astonished to find out that the total amount was around 18,000/- , three times more than that of the claim, and it said that the whole right side of my vehicle was damaged like it was involved in a heavy accident. It said about welding, replacing mirrors, indicators, lights, glass etc. What I went to the service station was to do a simple scratch removal, and see what these guys changed that to.

At first I didnt get why these guys did this and how I will be affected with this. I thought I got the job done, and left the place.

But later when I thought of this, I came to know of the consequences. These guys store this as a part of service history. That means whatever I saw will be in my vehicle's history and when I go for a True Value assessment so that I can sell my vehicle, this history will be taken into consideration, and since it says it was a major accident, It will affect the assessment of my vehicle's price. The next thing is that the insurance company is getting cheated by these guys and gradually the premium amount will get increased in a later while when more and more claims get on like this, and the end users like us will have to bear this cost, and meanwhile the leeches like these guys will be befitting from this and indirectly we will get cheated again.

When I inquired about this, some of my friends said that they had noted this probs earlier, but were dead-feared to report this since some of the Insurance guys will be with this kind of people to make this a lobby, and will be heavily influential, and thatz why they didnt report this.

I had bought Maruti Alto from Marketing Times, Chirag Enclave New Delhi on 7th Jan 2007. I was assured at the time of purchasing that I will be given R.C. and I paid for it also but it has been five months and I could not get R.C. of my car. I have made repeated calls to the employee of showroom who dealt with me. He does not give a positive response. I am very upset with his delay.