With reference to the subject my car has a manufacturing defect’s (Chassis No.-945319 ) as in its production a negligence and a woeful mistake has been committed which is quite unbelievable.
In 11, 000 K.M.S of driving my car has gone more than 11 times to Maruti authorized service centers. I have spent my precious time in giving the car for its problem resolving
Rather than driving it. I am completely devastated with the no. of times my car has gone to the service centers again & again for the same problem.

I am also giving the list of job cards of my care mentioned below & also it photocopies being attached.


JOB CARD NO. DATE SERVICE DEALER MILEAGE
10011628 16-11-2010 K.T.L LKO(1302) 2179
10012449 28-11-2010 K.T.L LKO(1302) 3277
- 18-12-2010 K.T.L LKO(1302) 5155
10000622 09-01-2011 CONCEPT(QE01) 6010
FREE CHECKUP 23-01-2011 CONCEPT(QE01) -
10001126 08-02-2011 CONCEPT(QE01) 8047
0020619 20-02-2011 M.MOTORS& SRV 9671
NO. REF. GIVEN 27-02-2011 CONCEPT(QE01) -
10018232 09-03-2011 K.T.L LKO(1302) 9929
10001766 14-03-2011 CONCEPT(QE01) 10904
10001779 14-03-2011 CONCEPT(QE01) 10904
10001818 16-03-2011 CONCEPT(QE01) 10969
10001896 23-03-2011 CONCEPT(QE01) 11159

In a new car how could it has to been sent again & again for the same issues as if I have not a purchased a new car but purchased a bullock ride.

I purchased my first car in 1987(MARUTI 800) & since than I am one of the loyal customers of Maruti as I earlier never faced any such issues.

The problems in my car started right from the beginning as some sound came from the front side of car and after repeated complains the problem was not solved. As on 23-03-2011when I again went to the CONCEPT (QE01) workshop the dashboard of car was opened by the mechanic he drives the vehicle & says the sound is coming from inside the FRONT RIGHT PILLAR & decides to open it. And after it’s opening to the shock it was found that the two joints were separately hanging and not welded which was the huge blunder in its production stage. Immediately the photographs were taken & sent to Lucknow Zonal office.(Contact Person- T.S.M Sumit Singh Mangat).

After Communication made between Sumit Singh Mangat & CONCEPT(QE01) I was told that the FRONT RIGHT PILLAR going to be welded as per the Instructions given by the T.S.M.

The other continuous problem is that the Wheel Rim is continuously getting de-shaped as 5 wheel rims has been replaced & changed on F.O.C Basis and 1 wheel rim has been changed on payment basis but still the problem of de-shaping of rims continues.

Moreover, how such a blunder has happened as I made the payment of Approx. Rs 4 lakh for a new & trouble free ride of car not for the welded car patch up work. As from its purchase date 05-11-2010 to 26-03-2011 the car is having continuous and never ending problems.

Hoping that you will look towards the above matter as give a solution to my satisfaction as I want the car should be replaced with & I would like to have a brand new ‘Wagon R Duo LXI Model’, which should be perfect as being a manufacturing defect and a mistake committed on the part of by MARUTI SUZUKI INDIA LTD.
Regards
Yogesh Mehrotra
+919919022777

Date: 14th August 2009
General Manager (Sales)
Head Office
Maruti Suzuki India Limited,
Plot No 1, Neison Mandeia Road,
VBasant Kunj
New Delhi -110070

Sub: Refused to give the Maruti swift dizer (VDI) delivery.
Dear Sir,
With refer our booked Maruti swift dizer (VDI) dated 27.07.2009 vides receipt no. 867 with Rs. 50, 000/- (Fifty Thousand). In this connection T.M. Motors P. Ltd., Bharatpur informed to us by Salesman on dated 11.08.2009 to take car delivery (Maruti swift dizer-VDI).
We went on Maruti Showroom (T.M. Motors P Ltd.), B- Narayan Gate, Bharatpur (Raj.) on dated 13.08.2009 to take car delivery with Insurance Cover Note No. (National Insurance Co., Nai Mandi Bharatpur) 3707010, dated 13.08.2009 along with DD. No. 450409 Dated 13.08.2009, sum of Rs. 557, 273/- we contact with Mr. Manish Nagar and Mr. Nitin (Accountant) and discussed in the Showroom and Mr. Heera Singh refused to delivery & said the Insurance of Car will be done in my company otherwise I can’t give the car on basic of other company’s insurance. So we are going to consumer court against your showroom dealer.
Legally he can’t deny to delivery of Maruti swift dizer (VDI). We are enclosed herewith photocopy of Booking Receipt, Insurance Cover No. and DD final amount of Maruti swift dizer (VDI) for your ready reference.
Further please note that we have already give the complained to your New Delhi office on Telephone No. 011 46781000 to Mr. Abhinav Bhatia & Jaipur Office on Telephone No. 0141-5118006 to Ms. Shashi and on Toll Free No. 18001800180 on dated 13.08.2009 & given complained no. 6068517321we regret to inform you that no response in this matter so far.
You are therefore requested to please take the action against your Showroom Dealer (T.M. Motors P. Ltd., Bharatpur Raj.) he is unnecessary harassment to customer.
Thanking You

Devi Singh Kuntal
118, Gurunanak Colony,
Bharatpur (Raj.) 321001
Mob. 9314023256, 9414023256

CC: Manager, 7th Floor Pooja Tower, 3 Gopalpura bypass, Tonk Road, Jaipur.
CC: Managing Director, T.M. Motors Pvt. Ltd., Bharatpur (Raj.)
CC: GM. (Sales North) Department, Maruti Suzuki india Ltd., Old Palam Gurgaon Road, Gurgaon.
CC: Rajasthan Patrika Pvt. Ltd., Bharatpur (Raj.).
CC: Dainik Bhaskar, Bharatpur (Raj).
CC: Consumer Affairs.