Gauravjeet singh s/o Piara singh r/o Ghall kalan dist--moga had purchased an SWIFT VDI ABS from Baba autos Ferozepur in the month of April 2011 as the car was booked in July 2010 for Rs 50000/- with great difficulty the car was delevered to me as the full and final payment was made to the dealership but still the bills are not being provided, on confirming from the manager Baba autos zira he said as the car is delevered in moga district there is a problem in Issuing the bills .
If this is the matter it should be thought at the time of delevery now I the request you to please intervene into the matter and see that the bills are issued to me as soon as possible
The name of the reputed auto mobile industry is being lashed down to ashes by such dealers, I hope if such is the matter how will the customer come to the showrom of such dealers

myself dr.swadesh gautam medical officer in charge, maholi, sitapur c/o laxhman prasad . i was driving ALTO LXI UP 35 L 2337. UNLUCKLY I GOT ROD ACCIDENT ON 25/09/2010. my car was insured from new india assurance comp.ltd.. i gave my car to anand motar agencies ltd faizabad road CHINHUT LUCKNOW but they still not able to delieverd my vehicle on date 06/05/2011. i visited so many times on service station, they, always told they will delieverd car soon. i talk to the adviser, ANIL SINGH he told me that there is problem in emc of car and soon car will be delivered on dated 20/12/2010 . than i talk to body shop manager, RAJESH KUMAR MISHRA he told me also like this but car was not prepared and from december 2010, i, visited service station so many times but always i feel hopeless and mentally tensionized. the manager and adviser always told incorrect things, misguiding me, then i met to general manager N. C.GRAG he don't know about my car and told me that i don't have any car to repair upto december 2010, and, i have only the list of car repaired december 2010 onwards than. i, showed the paper which states that car is for repairing from 10/oct/ 2010 he don't know anything about my car .now there adviser anil singh call me that ur car is ready and take trial when i gone to service station my car was still not repaired i told him but still he took the trail and again got road accident the front mirror and bonut of the car again damaged and i again got severe mental tension and hopelessness he again promised that he will soon delievered the car after repairing the car .everybody there told me to pay 68000 rupess which is not the real billing amount and they told me if it is extra we will revert back to you -WHY IT IS SO? i paid all the payments on dated ON 04/05/2011 the reciept no of that is--------: RCP11000605 AND today 07/05/2011 . so plz tell me what you can do in the matter in the right way . i'm still waiting for my car, please help me regarding the matter .

Hello,

I had a terrible month .

I booked an Alto K10 Lxi with AVG motors, Thiruvalla branch for my brother on the 2nd of October 2010 with an advance payment of 5000 RS with a maximum waiting periodof 15 days.

Then what happened is-

Nobody called us to tell the exact date of delivery till 16 th october 2010. We called the sales man and he told us that the car is ready.

On 18th we went the Thiruvalla showroom, then there is no car, they are on transit, is their reply.

So we immediately cancelled the booking with them. Then they started misbehaving, the manager asking me to get out of his cabin when i asked him to give me a receipt for the cancellation .

The manager Mr Shamjith was telling me that they never wanted such clients in future and asked me to leave.

Then i went for the refund money from Kottayam branch. The manager was willing to refund only Rs 4000, Rs 1000 will be charged as cancellation charges. I explained to MS Beena, the manager that it was not fault, i waited for 17 days and iam cancelling it only after promised 15 days, she was furious and told me that nothing can be done in this matter and
' One customer can do nothing on our business ' and i walked away.

I refused to accept the refund as RS 4000.

MY COMPLAINT IS THIS IS THE WAY THESES GUYS ARE SUPPOSED TO BEHAVE ?


regards

Dr J Prasanth Bhattathiri

1. I purschased a True Value Maruti Alto from VArun Motors on 6th Sept. The car was delivered without inspection and mandatory checks. The tyre burst on the 4th day while driving on the highway. The spare wheel was found punctured. The pollution check was not done. The wheel balancing and wheel alignment was not done. The car was not even cleaned before delivery.

2. I gave MAruti Esteem LXi for service to Varun Motors on 7th October after coordinating with Mr Rao, GM of Varun Motors. All details were explained to Mr Karunakar while handing over the car. The car was to be returned on Monday 11th. They promised to call back on Monday to reconfirm. Till afternoon no call. Then I called and was informed that the car would be delivered next day. I had to reschedule my appointments and drive 30 kms when I was finally informed this - too late. Next day car was to be delivered by 1500 hrs. Again a call was promised by Mr Rao. No call received. I had to call 5 times, each time to be told they would call back with status. No call. Car was delivered without prior call at 1900 hrs with more than half the work not done.

a) wheel wobbling not corrected
b) paint touch up not done
c) tyre replacement rear left tyre - not done
d) shocker check and service - replace if required - not done
e) body sound - not corected
f) Car not cleaned before delivery. Mud inside.
g)Parking light cracked - to be replaced (as recommended by mr Karunakar) - not done.

I am amazed at the apathy and total lack of service and ownership by Varun Motors. They deliver cars without addressing safety issues repeatedly.

To,
Maruti Suzuki India Limited
Nelson Mandela Road,
Vasant Kunj,
New Delhi-110070
Board no.46781000
Kind Attention : CEO MARUTI SUZUKI LTD
I Mr. Nilesh Gordhanbhai chothani, has purchased New Wagon R LXI from AMAR CARs PVT LTD at Anand, Gujarat on date 15-08-2010.
While driving the car through water of one feet level under rainy season on date 10-09-1020, the car was not performing well initially and just after it was stopped. I tried to start the car but not successed. Mean while i arranged to reach to nearby maruti service center PERFECT AUTO SERVICE at Junagadh, Gujarat and asked the authorised person about the problem. He saidthat the engine is locked and it required to check thoroughly. After his inspection it was found that the pistons, rods and valves are damaged. How such thing happens with simply starting the car, I have doubt there may be any defect previously in the engine otherwise simply starting the car will not damage piston and valves. The same types of problems were found by me to other costumer at perfect auto, Junagadh and at Amar cars at Anand with New wagon R model. While my driving through water, other cars like TATA INDICA, ALTO, and OLD Wagon R (Duo) were not failed.
While I asked to the Perfect Auto and Amar cars about warranty and insurance of car because it happens within month from the purchased date, the person has not answered in well manner. He simply said company is not responsible for damage in engine for the said problem. Even they were not ready to give e-mail address of head office to book complain.
Later on, i call to head office on no:18001800180, he give me the mail Id to write the complain.
My question is, Why company is refusing to repair the car under the warranty condition. As engine is the core part of the car and if company will not take care of service after sell then it is difficult to trust on e maruti predicts.
It was found by me and also heard from maruti authorized dealer that the performance of the K-10 series engine is very poor than other model of same company and other company made car.
I am not blaming the company but you yourself check the numbers of new series wagon R which are now in service due to such problems under varies service center, you take the feedback not only from your company service center but from the heart of costumers because when company not providing proper service under warranty period it directly hurt to the costumers at large and be unable to find interest in such prodect.
The car details are as under:
Engine No:4091348
Chassis no:136317
Reg no: GJ23H6257
Mfg year:2010
Insurance Police No:300047749, Royal Sundram.
I once again requesting to kindly look in the matter and provide enough support to repair the car under warranty.
Write-now my car is under maintenance at PERFECT AUTO JUNAGADH, Gujarat. You can also take the details from PERFECT AUTO JUNAGADH, Gujarat.
Looking for feveriable reply.

Thanking You.

Nilesh G. Chothani
Mb: 09426421425