Dear Sir,
It is with extreme disappointment and distress that I write to you, but I have been left with no choice. I booked a Maruti Wagon R Vxi on May 20th 2010. The booking was made through Popular Vehicles and services. Ltd. (Civil station P.O, Wynad Road, Kozhikode -673020(Perinthalmanna Branch)). At the time of booking, They were told that the approximate wait time will be 20 Days.

I tried to call them & asked for the status of the booking. Everytime, either they had no clue of this or made the meaning less excuses like Maruti is doesn’t give this car etc etc.

I strongly feel that there is lack of transperancy in their system. Either they are intentionally not giving us the booking to use the same some where else or for the means of harrasment. We should atleast know the status of our booking or pendency of booking over there enabling us to track the same. Because we already paid 2 lakhs in DD and Rs. 50, 000 cash And Rs.1000 Advance(Total: 2, 51, 000) . The dealer Demand must pay at least 2, 50, 000 and they demand my old car so I give my Maruti 800 also.

What makes the delay all the more disappointing is the level of service (or the lack thereof), during this period. At no point, not even once, has anyone from the dealer to Maruti called me to inform me of the delay or explain plausible reasons for the delay. Every single time, I have had to call and find out about the delivery update (if any).

Someone known to me booked the SAME car (Wagon R), SAME model (V
xi), from a dealer in Malappuram on the date later than my date of booking . He has received delivery of the car with in couple of weeks or maximum 30 Days.

Even at this point, neither the dealer nor the Maruti is able to tell me a date by which I can expect the car. Not receiving the car is bad enough, but it is completely ridiculous if I can't be told when I will receive the car, after so much of waiting. When I contacted the dealer, I was told that they have no information from Maruti about this. The dealer has forced me to speak directly to Maruti, and hence this email.

After so much time of waiting, with no sign of the car or even a firm date by which I will receive it - is this the treatment one expects from 'India's leading car manufacturer'? This can hardly be described as 'just-in-time' supply chain management, which other Japanese car manufacturers are known for.

Your website claims that your vision is 'creating customer delight' - I can assure you that this customer is far from delighted.

I realize that my situation may not be unique, but I find this level of service completely unacceptable. The least I expect is to be regularly informed and compensated adequately for the delay.

Please let me know if Maruti Suzuki Limited finds this request unreasonable.
I appreciate the time you have taken to read this
Your earliest action in this regard shall highly be regarded.
Ref: Details:- Hasaraf, S/oAlavi, Poozhithara(ho), Pangsouth(Po) kolathur(via) . . Malappuram Ph: 04933242324 Mob: 09447241623 or 09048639423(son)
Booking No:SOB10001272(I don’t know this is correct or not this given by dealer)

Thanking You,
Hasaraf . P
Place: Malappuram
Date :11.07.2010

sir i booked my new Alto ( BLACK ) from T R SAWAHNEY, MAIN WAZIRABAD ROAD, GOKULPURAM, DELHI ON 20 MAY AND MY LOAN AMOUNT 230000 IS TRANSFER ON 29 MAY BUT STILL I AM WAITING ... WHY THEY ARE DOING LATE I DONT KNOW, WHEN I CALLED THEN DIDNOT PICK MY CALL SO PLEASE SIR DO SOME NECESSARAY ACTION REGARDING THIS MATTER.

RAVI SHANKAR RAMAN
9999313722

My Wagon-R Registration No. "DL2 CAH 7258" is under warranty period. As i purchased it ccin 2008 June 11th.

Now when i droped my car at
" COMPETENT AUTOMOBILE CO. LTD."
895/C-8, NEAR JAIN MANDIR DADA BARI, MEHRAULI, NEW DELHI - 110 030
Ph #: 6963534, 6518916, 6518915,
Fax :6859866
Email :[email protected]

on 31st May 2010 and on 1st June i was told that the "ECM" of m y car has a fault but wat fault they did not gave in written.

ANd service station person to whom i was in contact Mr. Khan told me that "ECM" will not be covered under warranty.

This is very dissappointing from Maruti.

I would suggest to provide me the valid details and warranty of my "ECM"

Dear Sir/Madam,
I, Dr.Nitin Gosavi, Cust.ID: 1093068642, Model---WagnoR LXI DUO, Chassis No: 890504, Purchase Dt.27th Jan 2010 Fr.Kothari Wheels, Vimannagar, Pune.
Job Card No: Jc10000386 Dt.19/04/10
JC10000344 Dt. 17/04/10
JC10000412 Dt. 21/04/10, wonder Car Camp
Visited to ur workshop during these Days for My Car MI light Problem.But Still Now I am facing the Same Problem.i.e. Vehical Speed Sensor Error. These Sensor are Replaced on Dt.21/04/10, But the Same Problem I am Facing on Dt. 25/04/10, I Urjently Visited to ur Workshop on Dt.25/04/10, Then They Chk the Problem by Using Diagnostic Kit.the Same Error i.e Speed Sensor Error.They Again Said me to come on Thu Mornning to Solve this Problem, But Arrage me Alternate Vehical For me.So Pl.Solve My Problem As Early as Possible, Waitting For Ur Nice Reply.

i ordered for maruti suzuki on november 12th 2009 and the handlers waiting for the budget for their profit and they have annoyed to a great extent . its march now the car is yet not delivered and response is pathetic please see to it or we will opt for other company car it is eccentric how the dealers have behaved please see to it