dear sir,
i have given my dzire AP 26 AD 1999 for 20000km(4th paid service) at bharghavi motors, nellore, andhrapadesh 0n 14-06-11 and was delivered on 15-06-11.during this service all oils and filters and elements and coolant will be changed, after using the car for 2000km i got low pick-up, heavy steering and loose air filter bolts and excessive noise, so i went to the service center and was shocked on finding that the service center delivered the car to me with out an air filter in it thus causing irreversible long term damage of my engine, inspite of their negligence the service people accused and abused me and tried to send me away telling that nothing is wrong, the MD even refused an interveiw with me, i have lodged a complaint with Maruti udyog and still i did not get a response i think it is better to buy vehicles with one lakh warranty, i am going to consumer court on this matter, i also learnt that this dealer had been selling fraudUlent vehicles by changing their model and make and that a case has been registered and the hearing is going on in Nellore court

I am from Meerut (UP) and had booked a Maruti Suzuki DZire VDI on 30th March 2008 and I was promised by the dealer that I will get the delivery within 10 days (i.e around 9.04.08).

After 10 days they asked me to give the balance amount apart from the loan amount and take delivery withih a week (aronnd 15.04.08). I made all the payment.

Now it is over one month the dealer is fooling me. I contacted Regional office at Delhi they said we cannot do anything contact the Area Manager at Dehradoon. I contacted the Area Manager for Meerut Mr. Munish on mobile. He promised to tell the exact date of car delivery on 2nd May'08.

On 2 nd May'08 he didn't gave me any positive response and asked me to contact the Dealer. I again contacted the dealer and he said the first VDI he will get will be delivered to me.
About date he said I dont know when the car will be delivered by Maruti.

So after making hundred of calls the result is zero.

Is this is the way Maruti Customer care works.

If Maruti is incapable of making the delivery of Dzire they should have asked the dealer not to take booking.

I appreciate the effort of TATA they launched the 1 Lakh car but refused to take the booking as they were not in a position to deliver the car. If it would have been Maruti they would have taken the booking the the customers would have been struggling.