Dear Sir,
I had purchased a maruti swift VDI-ABS car on 10/1/2008 and I had taken extended warranty also. The car was given for routeine service at 30, 000 KM to Popular Automobiles, Killipalam, Trivandrum. They returned the car the next day evening and I parked the car in my car porch. The next day I found a pool of oil below the car. y son an Automobile engineer examined and found that the opil had leaked from the drain nut. There was a sharp cut in the crank case adjacent to the drain hole probably caused by sharp chisel used for removing the drain nut. A new flower nut was put which was also tightened with improper tools. I telephonically contacted the dealer and their response was unsatisfactory. So my son used a file to make the drain hole regular and used additional washers to control the leak and he had to put in additional 2.5 litres synthetic oil to top up.(Each litre costing Rs:950/-). Even though the damage is temporarily corrected the permenant remedy is replacing the crank case with a new one. I request your urgent attention to redress my grievences including payment for the lost oil and inconvenience caused to me which may be charged to the dealer. I also request you to take steps to see that proper service be given to valuable maruti customers.
Awaiting urgent action,
Yours faithfully

Dr.T.Chandrasekharan Nair,
Dean, Sree Gokulam Medical College & RF,
Venjaramoodu.P.O. Trivandrum- 695 607. Kerala State
Mob: 93877 54620