To,

The General Manager,
Maruti Suzuki (India) Limited,
Gudgaon,
HARIYANA.

Sub:- Non response of your Authorized Dealer M/s. Sky Automobiles, Raipur.


Dear Sir,

I own a Maruti Suzuki Swipt Car having Registration No. CG-12 : D-6220 for the last 4 years. Recently, I have handed over my vehicle to your Authorized Dealer M/s. Sky Automobiles, G.E. Road, Raipur (C.G.) to carryout some repairing works. At the time of handing over the vehicle the air-conditioning system of the vehicle was running satisfactorily. After carrying out some denting work on the back side of vehicle and some repairing work on the bonnet your above mentioned authorized dealer had delivered the vehicle to the undersigned. On receipt of the vehicle I notice that the A.C. System of the vehicle was out of order. I took up the matter with the above authorized dealer, but the works manager of the dealer did not respond properly. Therefore, I had to got attended the above problem from an out side agency and as per the concerned person of that agency, the gas of A.C. System was drained due to faulty workmanship at the works of your authorized dealer M/s. Sky Automobiles, G.E. Road, Raipur. The copy of cash receipt of your authorized dealer as well as the out side agency who attended the A.C. System are enclosed for your ready reference. The sort of attitude shown by the concerned person of your authorized dealer M/s. Sky Automobiles, Raipur is totally against the image of “ Maruti Suzuki India Limited ” which held a high reputation in the Automobile Industry.

Now, it is requested that the above matter may please be taken up with your authorized dealer M/s. Sky Automobiles, Raipur at appropriate level and if possible a line of confirmation in respect of the action taken may please be conveyed to me.

Thanking you,

Encl:- As above.
Yours faithfully,
Dated :

( R.K. Bhagwat)
Superintending Engineer
Room No.509, Vidyut Sewa Bhawan,
CSPGCL, Dagania, Raipur (C.G.)

Thanks to Maruti Suzuki for their Services Although not many people believe in reincarnation but if any then i must say that i would have been really generous and kind in giving donations and grants in my last birth, which paid me in this birth by being Maruti's customer. I think I proudly boast being one of them, as only a Maruti customer can pay twice for the service which was not even accomplished once with satisfaction. The story of frustration and irresponsibility begins when the car which I own, Maruti Swift Vxi (DL4C AA 8541) starts suffering from clutch problem (I will be using animate words for my car as it is my true companion on Delhi roads) I visited DD Motors Wazirpur for the Clutch work, they did something (some things because they only know what they did as result was nothing) and handed over my car without any attendant, and I paid them... In exchange. So Many thanks to DD Motors Wazirpur.. But as I know my car, it was not cured properly and I had no fun driving it the way I used to. I informed DD Motors Wazirpur about the fact and told them that I am not satisfied with their work which they have done and I am not feeling that my car is having a new clutch set, so then after all this they finally sent an attendant at my residence for check up, that attendant felt the same problem which I have already mentioned above and then he did something amazing but my car could not resist his work so all went from bad to the worst. My car tried its best and I drove miles and miles but all in vain. Neither my car was happy nor I. It was still suffering from that problem and I could sense it. After thinking all above I decided to visit DD Motors Mayapuri as I considered them to be more trustworthy but as old saying goes that promises are kept to be broken so as trust. My car was hospitalized for two days and they charged me... For the treatment which was supposedly treated by DD Motors Wazirpur. More over I found few below discrepancies after service from DD Motors Mayapuri. Speedometer was not working - Coupler wire was not in place. Coolant bottle was not in place, I was feeling that bottle is verdict of hang till death. Bolt on Tappet cover is missing. Now paying for the service which is not at all satisfying and paying double the amount for nothing, I feel really great, and proud owner of Maruti product and really happy for the kind of service and attitude they have towards customer, they are so nice that they are not at all bothered to provide attendants for help, not only that they speak to customers so politely that it leaves one to be at least not more but being impressed by them. I think they can actually win an Olympic gold in arguments but alas there is no such competition, otherwise I would have got one more reason to boast being Maruti's customer. Nevertheless I am thankful to Maruti and their service centers DD Motors Wazirpur and DD Motors Mayapuri respectively for doing which was least expected out of them and god bless them for their deeds! I think I deserved all this humiliation and frustration for being Maruti car owner. In short I can not count on Maruti

Thanks/Vivek Bist