My name is Alok kumar i am district transport officer (DTO) in supoul district. I have to deliver a serious feedback against maruti sales standard.

I bought m-800 last year from Vau's Automobiles, during delivery I was kept sitting for more than 4hrs only because I wanted to pay for vehicle & insurance only, and dealer was not ready to deliver vehicle without getting registration charge in their hand. When I asked them how much I need to pay for the registration they shown me the pricelist which holds rs.2200/- extra than govt. registration tax. I refused to pay as I myself was DTO and told them very clearly to deliver my vehicle without registration then I was told boldly its Maruti's norm that you will get company discount only if you will buy the car on road price. I felt like cheated because I was waiting in the showroom with my family since last two hrs. Despite of that when I told them that I am going they said in special case they will try to talk to their boss regarding this. Believe me they took more than an hour just contacting their boss or owner whatever... several time I asked each of right from representative to their managers, and them what happened? But there was same answer we are trying to proceed your request lets see what happens? Finally I was asked to pay Rs.750/-, as a charge of temporary registration, which is, must for delivery, without this they can’t deliver any Maruti Vehicle. I paid Rs.750/- even after knowing that I am paying Rs.500/- extra than govt. fixed tax for temp. reg. I was not in condition that I can tolerate their practice of money making.I was out with my new maruti 800 and trying to forget all those harassments, my got car stopped after running few hundred meters because there was not a single drop of petrol left in the petrol tank. I sent one of my friend to bring petrol by autorikshaw. I went back to Vau’s Automobiles instead of temple and gave a nice feedback and a written complaint against delivering vehicle without petrol.

It was not just end of my sufferings, next day when I called up Vau’s Automobiles, to get my temporary reg, no. I was said “Sir you will get it tomorrow” and till today I am waiting for that “TOMORROW” I have not received my temporary no yet, while I have successfully registered my vehicle in supoul without Tempo Registration, because of my designation. In stead of returning Rs.750- they asked me to give an application requesting to refund while according to their manager it depends upon the maruti’s consideration.

Mean while I have visited the Dealership more than 20times almost whenever I visit Patna. My representative said he has given my file for refund along with my complaint & refund application & manager says it will take time. Its going to be more than one year but I have not received any call/temporary reg doc/ or REFUND from your so called dealer Vau’s automobiles. When ever I call up, they say -yes yes just next week, you will get it. Whenever I visit they say next Monday or if its Monday then Fryday. After few months there are new faces who don’t know anything about me or mycase- ready with a excuse that- sir last that staff left the job I am sorry on his behalf, you please come next week, and again there is a new face next week.

But these all are not the reason of my complaint after one year of delivery I decided to send this mail when visited Vau’s Automobiles, this time where I was informed that the representative left the job and its almost impossible to get back Rs.750/-. In a whispered voice comment -“Look! how people buy a car, they run to get their Rs.750/- back even after one year of delivery.” Followed by a laughter all among the staffs standing few meters away from me and watching me with the corners of their eyes.

Thanks to Maruti for giving this much of respect to your customer.

Yours truly,

Alok Kumar