I bought a Maruti Swift VXI car from Apra Auto, Near IGI Airport on 31st May, 2010. Just after three days I found front left hand side wheel cover was missing. I reported the matter in Customer Care...I go a call asking me of my prb...then was told it was not their job, I asked him then why he called...after that I was given number of Workshop at Okhla...i called and reported the matter..I was called stating that someone will be coming to fix a new wheel cover...but almost after a week someone came and replace the wheel cover...but to my utter surprise...when I went to office one my colleague noticed tht the cover was diff than what i have already in three tyres! This whole practice took almost two to three weeks...height of deceptivness in the hands of Maruti..particularly when it comes to after Sale sservice! Finally I had to send my car for servicing and then got it replaced...But also when I got a call from Service stn Okhla checking with any prb I have with my car..I reported that since i bought this car there is some peculiar but very disturbing noise is coming from left side of my car...but again same thing happened...car was serviced but the problem was not solved...I wrote a letter to GM Okhla...just got a sorry letter...this shows how serious Maruti is now with their Customers whom they have started taken for g ranted...Very Poor...Very Pathetic After Sale Services of Maruti!

Narendra Kothiyal
70-C Pocket A 14
DDA MIG Flats, Himgiri Apts
Kalka Ji Extension,
New Delhi 110019
7838382279

I own an Alto and have never missed a service date.

One fine morning I find that the car is dead for want of electrolyte in the battery. So I checked the service manual and found that the service station had placed a tick mark on 'battery check' & 'electrolyte check' every time I had sent the vehicle for service.

I ended up purchasing a new Exide battery for 3050/-

All the four services were done at the same point (service dealer code # 4701) INDUS MOTORS.

I have written repeatedly to the management at the service station but to no avail. The point is I have had to spend money out of my pocket because of their negligence and so I will need to be compensated.

Maruti Udyog Limited Complaints - Bad repair service done by Maruti Authorize service center!
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Maruti Udyog Limited


Bad repair service done by Maruti Authorize service center!

Complaint Rating:
My self Dheeraj Budhiraja Model of my car is Maruti 800 AC of Dec 2006. I was regularly servicing my vehicle at RANA MOTERS at Wazir pur at Delhi. Total milage of my car is 14000 Km. Few days back, i saw there was a starting problem in my car and i faced lots of problems in the middle of the road. i contacted M/s RANA MOTERS in Delhi, they told me that it is battery problem then i bought a new battery in warrenty itself by cash but after few days that same problem was occured in the middle of the road then i called up to on road service given by maruti the technition said sir its a battery problem the same words and the same problemas as well as he was asking for the fee for i said car is in warrenty but he said extended warrenty is a schme of charging money from the customer nothing is covered in extended warrenty NO one can provide a solution to the custmer now i am frustated and writing this mail with the hope of some solution my car is in extnted warranty but no one is here to listen so please take an action and give me the solution for this problem.


I hope i will get a call from your side

Regards

Dheeraj Budhiraja
09818672888
[email protected]
[email protected]

To,

The Manager

Maruti Udog Ltd.



Subject: Regarding bluffing by staff of Jeevan motors, Bhopal (M.P.)



Dear Sir,

In the above cited subject, I booked a WaganR Duo (LXI) model on 31.08.2007. At the time of booking time sales executive of Jeevan motors pvt. Ltd., Bhopal (m.p.) Shri Ranjeet Soni told the price of above said car model is about 4.14 Lacs on road, and beside that following items were assured on free of cost.

07 accessories (Doll, Temple, Perfume, Matting, Wheel cover, mud flush, Stirring cover)
Side moulding
Seat cover
Body cover
Due to problem in loan from State Bank of India, I could able to purchase above said car on 18.10.2007. Shri Ranjeet Soni, sales executive of Jeevan motors pvt. Ltd., Bhopal ( m.p.) left the service just 2-3 days before the delivery of my car from Jeevan motors pvt. Ltd.,Bhopal (m.p.).I try to make contact with Shri Ranjeet Soni on cell no. given by him but I could not find, so I talked to team leader Shri Harshendra Jachak. I elaborate all the things which were assured by Shri Ranjeet Soni. He was also agreeing on all things up to 17.10.2007.

But when I reached on 18.10.2007 afternoon to taking the delivery of my car the team leader Shri Harshendra Jachak turn up by 180 degree. He denied giving seat cover & body cover.

It was really painful to me. I make my mind to abandon to purchase the car from Jeevan motors pvt. Ltd., Bhopal, but my kids were keen for car on same date due to holy occasion of Durga Puja (Saptmi). So I delivered the car with out seat cover & body cover in upset mood.

Here it is necessary to write that such type of facilities (seat cover & body cover) given to other customers from which one is my staff.

Beside all these I get shocked due to rudely behavior of team leader Shri Harshendra Jachak. He did not come to me formally to shake hand at the last time, which I think not match the norms set by Maruti Udog ltd.

Therefore I request you please send necessary instructions to Jeevan motors pvt. Ltd., Bhopal, so other customers would not be bluff in such away and suggest for proper behavior with customers.

Sir, I was reluctant to write such happened things but I could not find the change in behavior of staff of Jeevan motors pvt. Ltd., during this long period. So it becomes compulsory to me to write this letter to you. Because I paid total Rs.420327.00 but I received bill of Rs. 399140.00.I repeatedly ask for bill of remaining amount (RTO callan Bhopal), but still I could not get above amount bill or receipt.

Kindly take necessary action. Thanking you sir.



Yours Sincerely

Rajesh Bhargava

F-7, Poly. Hostel Campus

Shyamla Hills, Bhopal (M.P.)

Pin 462013

Inspite of several reminders on daily basis over phone and mails I am still waiting for registration of my vehicle. Whenever I ask for it each time dealer's representative says within a day or two it will be done.

Dealer should aware that without registration I can not take my vehicle anywhere. Please note that If it is caught by traffic police anywhere than company and dealer will be responsible for the same and both will have to pay for the financial loss occurred to me in terms of penalty / fine.

I am not able to understand what is going on and where is the problem. Why so much delay is being occurred for such a simple thing.

If you people are not able to provide complete services then you should clarify it in advance so that the customer can think twice before making any deal with you.

I am surprised as well as shocked to see that even after lodging several written as well oral complaint with Maruti customer care also no action has been taken by either end till date.

This is really disgusting.

Need not to mention again that I have committed a very big mistake by taking delivery of the said vehicle.