To
The CEO
Maruti India Ltd
Sir
I puchased my vehicle from a Maruti Dealer. Few month ago, it was met with an accident and I shifted the vehicle for repair to Maruti Authorised Service Station Speedway Automobile, Joginder Nagar.
The owner of MASS Mr. Sanjay promosed us the good quality of repair in resonable time. But he took too much time to repair the vehicle. When he delivered the vehicle, we found multiple problems in vehicle, like dull appearance, elctrnoc accesories are not working, abnormal sound, tyres are worn out badly after 530 Km running, rain water is coming inside the vehicle. We told MASS owner to resolve the probilems, but he refused to do so. Then we again shifted the vehicle to Berkeley Automobiles Chandigarh for rectification of these problems. They tried thier level best to rectify the problems, but unable to do so. Then I came to know that the basic repair of vehicle was done in wrong/unethical manner. The side bodies of vehicle are welded by oxy acetylene welding. The safety standards of vehicles are totaly diminished & it is unsafe to drive this vehicle. Then I complained in call center of Maruti (18001800180) with complaint no 6910589665. The Maruti officer committed me to resolve the problem but not reloslved for two months. Then I called the call center again and asked for the status of my complaint, but I surprized to know that the compalint was closed without any remarks. Then I again complained wth no 1944173955 . I called after three days, again the complaint was closed without any remarks. Then I emailed to [email protected] . They provided me the Case Number: 5656839706. But no resolution/ followup is being done by Maruti.
This is a unfair practice with customer to supress the facts and not to resolve the problem.

Kindly resolve the problem on urgent basis.

I am being servicing my car at Fortpoint, Thane. Recently, I was facing problem of Axle & water leakage. Axle Problem: Fortpoint service advisor Mr. Rushikesh & Pritam informed me that left axle needs to be replaced and when i actually gave my car for changing the axle, service advisor Ram told that there was no problem in left axle and right axle was required to change and he changed it. After 1 week, i again gave my car for same problem, now they are saying that left axle also needs to be changed. Earlier also i was hearing the sound when i was taking left and today also same. Hence, i don't know why they have changed right axle. I want to challenge Fortpoint telling that they have changed right axle without any reason and unnecessary charged me for nothing. If they are ready to take the challenge then let them changed left axle by new one and put my old right axle. I want to give this challenge to them.

Water Leakage Problem: It is purely bad quality car which maruti had given to me. My car is 2.5 years old and my car condition is as attached photos. My car apron has got rusted. Fortpotint is saying that my car is not under warranty and cannot be done free of cost. But i want to mention over here that before six months there was no rains. So, there is no reason of water leakage. It was reported immediately when rains started. I request you to consider this and change the apron under warranty / insurance.

I had purchased swift from maruti dealer, but my car is not giving average more than 11km/lts, but company claims it average near about 17 km/per/lts ... thrice i had given car to maruti dealer but but my car average didnt increase... 2) within 10 days from date of purchase my car was makin sound... 3) From 25-04-2010 my car is not getting start, there is a battery problem in it, its been four days my problem is not solved... and now after four days they are saying there is central lock and earthing problem also in it... 4) its been about two month i did't get my car no. also... i think i had purchased a trouble car not maruti swift from maruti dealer...

Purchased a new car ritz just 2 days back and its having break noise problem it self from production and now the service station people is also not able to solve the problem.

I have got my vehicle regularly serviced from your authorize service station from last 5 Years, In recent past I have took the major repair from him from accidental claim, after that I am not satisfied with his services as I have spent my time and money for getting my vehicle in ggod condition, till date they are not able to repair my AC, I have again left my at service centre in the end of April he has kept it for 1 week and not able to resolve the cooling problem of AC, after enquiring much he said this the problem because of Gas changed by company, I have lodged the complaint on call centre of Maruti also.(Pl.check). he said he has spoken with Maruti officials and will resolve the issue now. He asked me to bring the car on Thursday May-14, Now he is saying compressor of your AC has short, My question is when I have given the car that time ac was working the problem is of cooling, Now it is not working at all why...