Since the day I have purchased this vehicle, I have been complaining about low average. However, M/s Rohan Motors, Noida, have failed to find a resolution to the problem. Multiple visits and request have prooved no good. I am very frustrated and would be complaining to consumer court for a compensation...as I have lost thousands on Fuel.

I would request M/s Maruti Udyog Ltd. to have a technician visit arranged at my place, as the technicians from Rohan are not trained to handle the situation. Technicians from Rohan have visited my place multiple number of times, but have failed to resolve the problem.

We bought a ZEN LX in October 2004 from Karnal Motors. Some flakes of the paint starts removing from the roof and the bonnet since last six months. We did the complaint in Chandigarh Regional Office, Sector 7, but they only made excuses like some acid might have fallen on it or due to the shit of the crow or due to some paint remover. We also did the complaint in Karnal Motors but the result was the same. They do not want to accept that it is due to some manufacturing defect.

This is to bring to your notice the defective piece sold to me on the above date. It has been parked in my garage ever since. Its last visit to your Service Engineer from Delhi was on 8/11/2004. He reported some technical problem in ECV which he said is out of stock etc, before this they had some other rationale, as a customer I am least interested in such stories. It has only been used in one or two occasions in last seven months as it has been stopping more than moving itself, hence has to be parked.

To,
The R. M. Maruti udyog Ltd, East. Region Kolkata.
Through Area Sales Manager MSIL, Bhubaneswar.
Sub :- ( Cheated me and harassment physically & mentally)

Respected Sir,
I beg to state that I Mr. A. Raja Rao faithfully customer last few years of your company. In 06-06-2006 I purchase a Wagoner Lxi model OR05-X-6030 Chassis no.: 417122 Engine No.: 4240789 Color: Carbine blue from your Sky Automobiles Pratap Nagar, N.H - 5, Dealer Cuttack, Orissa. So far on 10-08-2009 when I go for my regular servicing your True Value team and the Team leader of your company named Manoj kumar sahoo told me that if I exchange my car then they give me right value of my car and I can also take a new one. So they valued my car Rs.220000.00 and take my car key and all my original document for further step. Then I gave him my foreclose letter of my old car which finance by IndusInd Bank after settlement the amount will be the same. Then In State Bank of India RACPC Cuttack sanction the amount for my new car loan Rs.453000.00 and rest will be from onroad price I have to pay as down payment. But the problem is now when I want to purchase of my new car from your dealer company staff named Manoj kumar Sahoo decrease my valuation amount from Rs.220000.00 to Rs.190000.00 and the rest deference amount he told me I have to pay in IndusInd Bank then also I can purchase my new car. So I oppose and this type of indecent behavior complain to your higher authority for take some actions.
Ceo: Mr. Avinash Singhania, Branch Manager: Mr. Kousik ojha, Sales manager: Mr Praveen lath Asst. sales manager: Mr. Somyajeet Roy true value manager Mr. Sanjay gupta all known about my problem but I think they want to save their team so they after four month told me that I take my car and sold it outside then after I can able to get my new car. Now my question to all of them that if they don’t exchange then whey they keep my car on their premises for last four month. And if I sold my car in out side then why they give me false commitment and for this period me and my family also suffering. I think all are involve in this case so they hide the truth and cheated me like this.
There fore I request to you to Mr Kohili Area manager to see this matter for your kind consideration for dealing customer better service and support if your company not solve my problem then I have to give a statement in media and lunch a F.I.R on nearest police station and my Lawyer take legal action for this type of behavior towards to your company.
Your faithfully customer
A.Raja Rao
At.- Shakti nagar
Po.- Arundaya market
Ps.- Madhupatna
City: Cuttack – 753012
Orissa.
Mob: 09437026299

I am a loyal customer of your brand since 1994. My first car was Maruti 800, after that I purchased Maruti Alto, and then was Esteem and now I am using your Maruti RITZ. Frankly speaking I had a very bad experience since the day I bought the car, It seems that Maruti has Launched RITZ without road test.

Problems I’m facing since the day I bought this car from “Magic Auto Dwarka, Delhi”:

1. Continuous noise from the Right door pillar, which is quite irritating while driving.
2. While driving on the highway at a speed of 75-85 Kmph / 2100 rpm, I noticed continuous jerks and vibrations which shakes the whole body and causes a lot of discomfort and headache while driving. These vibrations stop when the care touches the speed of 90Kmph or above, (Usually this much speed is not possible in the city).
3. Car A/C makes lot of noise when it starts in the morning or after long gap during the day time.

Problems occurred afterward

1. After 2000 kms. all Doors and plastic moulds inside have started making noises (Doors trims, dash board, under body noise etc).The whole car seems to be like a rattle with different kinds of sounds coming from different sides.
2. Wipers sometimes are not smooth and makes ’creaky” sound.
3. In Power window switch assembly, button for “Left Rear window” does not work properly (spring stuck up).

Overall not a smooth and satisfactory driving rather it is very stressful as I drive more than 125Kms a day