I have booked a Maruti Swift DZiRE VXI Petrol on 31/03/2008. I was promised by the dealer that the delivery of the car would be 15 days. Now it has already been 26 days and I am told that I will have to wait another 30+ days for the delivery. Can you please apprise me of the status against my booking ID : SOB 07002886 so that I am made aware if there is a genuine production problem (from Maruti Udyog) or I am just being taken for a ride while my car must have been passed on for a premium by the DSA or the Dealer. In the event of booking the DZiRE, I have availed of Maruti exchange, which means that I already sold of my current Maruti Zen that I owned (since delivery was promised to me in 15 days). Now I am currently having a lot of hardship since I currently have no car at my disposal, while I have to travel a long distance to my clinic.

I was surprised to learn from the dealer that Maruti production schedules are not as per targeted and that production ratio of Diesel models to petrol is at 85%:15%.

I not sure how Maruti Udyog, which is the market leader in automobile and has proved so at every step by introducing new models and variants, is unable to deliver vehicle in time that are booked by your loyal customers.

Requesting Maruti Udyog to please revert to me on the status of my booking ID: SOB 07002886 so that I am also aware on the date of the delivery and to ensure there is no foul play by the intermediaries.

I also want to know if there is an on-line system (besides the toll free nos. which are of no help really) to check allotments/delivery status?? How do I get a clear picture on the status of my vehicle.

Waiting in Anticipation for resolution.