Maruti Zen

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Category: Automotive

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India

Maruti Zen Reviews

SREERAJ.O.K September 24, 2009
Irresponsible and careless service from Sai service station, Karingachira, Kochi (Maruti's authorised service centre)
I here by bring your kind attention regarding the irresponsibility and misbehavior that I felt in connection with my car service, from maruti's autherised service center, Kringachira, Kochi.
I gave my Maruti Zen car for the general service and underbody coating on Aug 7th to this service station. After service I took my vehicle on 8th and checked. I was really shocked because the service was not proper and the black paint was spilled to the running board of the car on both sides. Besides this, my central locking system of the car was not working properly. I complained to the service manager and he took the vehicle for another service, but the thing was more worse than the earlier. I gave complaint to the customer care of the sai service, Ernakulam.But till date; no action was taken from them. I never expect such an irresponsibility and carelessness from the Maruti's autherised service centre.
So please took this matter seriously and take necessary action and ensure that, don’t repeat to any customer, such an irresponsible behavior from the authorized service centre of your company
April 14, 2007
Problem with servicing, insurance
I have maruti zen 2003 model.

COMPLAINT NO. 1

I gave my car for general servicing in January last week of this year,at competent services new delhi we had requested to change the wipers and had a plan to move out of delhi for a couple of days. We got our car home delivered at ~8:30 pm on the eve of leaving for the destination. It apparently looked o.k. But when we reached carnal on NH1 we noticed a crack around the excel of the wiper although it was not completely broken, we never had any collision or some stone hurt on the wind shield as NH 1 being an ace national highway we do not evidence any stone!When I returned to Delhi after ~ 1000 kms journey i notified the problem to Competent authorities who refused to take any responsibilities while during handing over the car to the company there was no breakage of the wind shield.

COMPLAINT NO. 2

This is regarding insurance of the car which was getting expired on date 1st of apr. night and we gave the application and cheque to insurance guys of competent-new deli on 28th of mar. however they told us on 2nd of apr. that they had some miscalculation and required the new payment thus we had our policy lapsed and a new policy had to be made in which now they noted the crack in the wind shield which may cause problems to us in future to claims of replacing the windshield which is already liable to breakage!

Anyways we had requested the insurance coverage of attending passengers but the agent forgot,i gave him chq for endorsement on 03/04/07 and after repeated reminders ,they are informing me on 15/04/07 that whole capacity of the car i.e 5 persons insurance is mandatory even though i have family of 3.nobody seems to be well informed thus as of date 14/04/07 we still do not have an insurance.

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