I read a complaint and had an identical situation: I ordered a gear replacement kit online toward the end of Feb. I received an automated email saying my item was back-ordered and will ship out in a couple of weeks. A couple of weeks went by and I emailed requesting information on the status of the order. No response, so I call them, and the automated system makes you leave a voicemail, where no one calls back. I did finally receive another automated email thanking me for my order, but there wasn't any details at all. I searched on their website for the individual emails to 2 of their sales people and tried to email them. Again, no response. I tried emailing and calling for another week, and when I didn't get a response, I finally emailed saying I wanted to cancel and requested that they not charge my credit card. 2 days later, close to the end of March, which is over a month from the date of order, they sent an email saying it shipped. What a nightmare!