On July 4, 2010, I ordered $221.40 worth of products from Mary Kay Rep. She did not give me a receipt and since she is my sister's rep, I thought she was reputable. She told me that she would immediatly place the order and it would be back the following Monday. I have witnessess that saw the transaction take place. After a couple of weeks of waiting and not returning my phone calls, the rep brought half my procducts. It has been almost a month and she will not return my phones calls. I attempted to contact Headquarters several times and not only were they rude, they said Joyce (the director for the rep) may not want to get involved because she does not want to be financially responsible for this claim. I informed the person I spoke with that this is fradulant and not good practice, but she didn't seem to care. Watch out for fradulant Mary Kay reps.