WE HAVE A CARGO COMMING IN FROM GERMANY FROM OUR PRINCIPALS BYK CHEMIE UNDER AIRWAY BILL NUMBER 4572 4162 6837. DATED 27TH SEPT.
COURIER DELIVERY CAME WITH EXCESSIVE CLAIM ON CUSTOM DUTY WE ASKED FOR CLARIFICATION, WE WERE GIVEN A TEL NO 111 711 111 EXT 254 AND 254 TO CALL AND SPEAK TO MR SHAHZAD.
INSPITE OF OUR BEST EFFORTS WE COULD NOT CONTACT THE CONCERNED PERSON THE NUMBER ADVISED IS NOT RESPONDING AND LUCKILY SOME HOW WE MANAGED TO GET HIS MOBILE NUMBER FROM ANOTHER DEPTT OF GERRYS GROUP. HIS MOBILE 0314-2019040.
HUNDREDS OF TIME WE TRIED TO CALL HIM AND HE PICKED UP THE LINE ONLY ONCE AND HE SAID WILL SEND THE CUSTOM PAPERS TO US AFTER CHECKING, BUT TILL TODAY HE IS NEITHER RESPONDING TO CALL NOR PICKING UP THE TEL LAND LINE NUMBER.
THERE IS NO THER WAY TO CONTACT FEDEX, , , , THIS IS PATHETIC, MY CARGO WILL BE INCURRING DEMURRAGE AT CUSTOMS AND WE HAVE NO WAY TO GO TO CONTACT SOME ONE IN FEDEX...
NEVER THOUGHT FEDEX WILL HAVE SUCH A BAD SERVICE, , , , , CAN SOMEONE IN FEDEX CONSIDER CUSTOMER SERVICE APRIORITY SHOULD CONTACT US TO HELP US OUT OF THIS SITUATION.
REGARDS
OWAIS