Mashreq Bank is the worst bank ever. Their frequent useless service and pathetic banking policy has provoked me to use this medium to complaint against them. I prefer any other bank than mashreq bank in this region. They are cheaters. They suck blood of helpless investors like vampires.
Last month i was back from my home country without my wallet. I lost everything, all my cards. Namely 3 cards Mashreq, Barclays and First gulf. When i called the 3 banks to activate and send a replacement of the cards the latter 2 banks it was smooth and without any charges whereas mashreq said they would charge dhs100 for the credit card and ATM card is without any charges. Thats their stupid bank policy. So i immediately said to the customer representative not to send me the Credit card as it was chargable. Still after 2 days i have the card couriered to me. I thought ok fine may be only after activating i will charged. So i didnt activate. To activate my ATM card i called them and told that in-spite of me denying sending of credit card its still come to me. I told them i wont be activating the same. Till that time nobody informed me that i would still be charged. After 2 days iam getting a call form mashreq stating why haven't i activated the card so i told them the reason. The lady immediately kept me on hold and came back stating sir, u can go ahead and activate there wont be any replacement fee charges. I still double checked with her to be sure and she assured me. I gave a go ahead signal to activate my CC. Today to my surprise i have been charged Dhs 100 as replacement fee. So i called them to explain the situation in vain. The first Cust Rep. kept me on hold twice and disconnected the call when i told them that i want to lodge a complaint and cancel all my credit and move my salary account to another bank. The second Cust Rep. more polite than the first could not be of much help too. When i said i want to lodge a complaint he said the systems are down and he cant give me reference no. for the same. He said i will receive the SMS in 2 hours. Its already more than 2 hours now.
Although dhs 100 is very very small amount comparing to millions of dirhams lost in Internet fraudulent cases but it just a question of ethics which is lacking here.
Before connecting to any cust rep we get a recorded voice message stating 'THIS CALL MAY BE RECORDED FOR TRAINING, ASSURANCE and VERFICATION PURPOSE' so why dont they use this to solve my case.
This atrocious attitude of Mashreq bank has prompted me to spread bad message about mashreq bank to all i know.