I am actually a user of Mashreq Bank Cards, in all instances one time in a person life he hits the bottom neck of his life financially. I did. But not to the extent of Running Away or completely skipping of not paying my debts.

I am a minimum pay office worker. Mashreq has offered me a credit card (2) years ago of credit Limit of 5500.

(3) months delayed payment before the end of 2009 and (2) months on the other card. 2nd week of 2010 I went to meet one of Mashreq Bank Collection Officer for a Installment Settlement Plan facility they have.

He have agreed on assisting me on the cards, he provided me contact details on one person that will handle my account. We agree to meet again in the office by following month providing to bring the check book. As discuss on the phone with the person he provided. I should pay my minimum amount in cash to the bank. So I did on the same branch where the collection office is sitting. After was instructed to deposit (6) checks to the collection officer. So I did. Collection Officer received the check and confirm in his system that the cash payment is done.

He said he needed to forward the check to their Dubai office to have the installment starting they will call me again for the fixed monthly amount that I need to pay as I ask for (3) years to (5) years Installment so the amount will be minimal and I can meet it monthly.

There's is one card for recovery which I have constantly asked for the status of that card and how to have the settlement on that card as well. He promise to help and check with the correct person that can provide me convenient payment. We exchange numbers just to get a faster reply on this status. But the case is as I ask assistance for installment. the Collection Officer have asked me same time of my personal details. If I am single and can be invited out for a meeting for coffee or chat.

I provided my contact number to him manly the purpose of getting updates on my debts. He made calls and invited me out to meet up with him on one of the weekends. I never meet up with him. Several times he tried during the week. I answer his call as I was in the impression my case is being resolved less the personal interest or so called “friendship” he is offering.

The worst part is that since I did not go out with him. Not meet him or given him any chance to involve anything personal both cards installment plan was kept on hold. I was in the impression that the amount I have written to the check was already being collected and the installment plan is already on going as in any law says verbal agreement is a contract. Since for me its verbal but the collection officer is doing it official in his computer. I have already agreement of payment. This month is already February

My next concern was the other card. I have called him to have the status of this card. I was ask immediately to meet him in the office to received all my (6) checks. And he have sent me to go to Dubai to discuss my installment there instead. As he mentioned I need to meet the person taking care of my account.

I went to their Dubai Branch and look for this person. He meet me and he was completely un aware that I should be meeting him.
He instructed that my case is not in Dubai rather in Abu Dhabi and needed to be attended by the concern department in Abu Dhabi and that month was already end of March
Frustrated and confused I returned to Abu Dhabi.

I requested the person in Dubai to Sort this issued out for me and direct it to the concern person and would be waiting for their call. From that period till last month I have not heard anything from Mashreq. Avoiding circumstances of meeting the Collection Officer again I never volunteer myself again to visit their office just I am waiting for the bank to call me.

Last month I received one mail from my facebook account. Saying I needed to settle my accounts in Philippines and Mashreq Bank have filed legal charges against me already for non - payment of credit cards.

The part I don’t understand is that Mashreq Legal department has an affiliation in Philippines and contacting me on my facebook account which I found irrelevant and fraud so I don’t pay attention as the contact details provided is in Philippines.

Another point is why in Philippines when I took the cards in UAE and I am still working in UAE and they have my contact details as I have provided it to the collection officer and it was in their system

Locally Abu Dhabi Collection Department send me to Dubai Branch on March to settle my plans there but Dubai mentioned it should be done in Abu Dhabi. Now it is extended to Philippines.

I am admitting my delinquency of Payment. I came to their office for settlement and the service I received is rather inconvenient to me after the bank itself has drag the delays for 3 months.

As i am legally staying in UAE and I have my debts here in UAE, i have no problem having it settled in UAE. Supposed im needing an answer to Mashreq why someone from Philippines is representing them for collection with out me being informed here in UAE. Should my case be first settled here. I believe there are legal advocates in UAE and there is law as well in UAE that is taking care of this matter.

I am more willing to have this settled legally as the delay is involving their collection officer, since the bank is having the records of all conversation and transactions dealt in their office. As I am in UAE. I can be reach in UAE. Officially Mashreq can contact me both on my existing number which is provided to the collection officer and my email. I don’t think facebook is the office site to mail me of legal charges.

I am extremely excited to be leading Mashreq at a time when the possibilities seem endless. Financial strength; A breadth of products, Services and solutions; Strong customer relationships; A strong brand
Abdul Aziz Al Ghurair
CEO, Mashreq

NB:- These are the words of Respected CEO, Mashreq bank..

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Respected Sir,


Kindly publish my complaint in Gulf news.


Is signature alone the criteria of bank’s relation to customer?


There was an issue of cheque bounce from Mashreq bank issued to Wasl properties due to the so called variation of my signature, as claimed by the bank officials. No intimation was given by the bank before returning the cheque though my mobile no. was clearly mentioned on the back side of the cheque. When we came to know the problem and contacted the bank, they claimed that the relationship of bank with the customer was the signature alone and if it varies they are not responsible of the consequences and they are not bound to contact or inform the customer due to security reasons.


As a result I had to pay a fine of Dhs 510 to Wasl, which I strongly feel that the bank has to bear as it is bank’s negligence to customer relationship. But the bank officials say Wasl should not charge me as the cheque is not returned due to insufficient funds. I strongly feel that the bank has to accept the mistake and refund the money to the customer, who banks with Mashreq bank for more than 25 years.

Kindly take up this issue and publish in Gulf news which is one among the reputed dailies in UAE.


Please do not publish my name.
My contact detail is LI LLY GEORGE - 050-3899056.

Warm regards,

Lilly George

NB :- If the above said words of the respected CEO is true then kindly return my amount and close the matter..

I Applied Easy cash 5000 dhs, last month.(30-06-08). They told me get the money with in two days, but still i am not get money in my Account.(31-07-08). I gave clearly my NBD Account number to transfer the Money, but they send wrong Account number. They told "you pay your due amount correctly next month".

How i pay due amount without my money receive?