Massage Envy
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Category: Lifestyle
Contact Information United States
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Massage Envy Reviews
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Shimmer
June 28, 2011
Stay away
The owner of the Massage Walmart (envy) locations in Oklahoma City, OK has been acussed of sexual harassment by a female massage therapist. Also, several other female Licensed Massage Therapists have disclosed that the boss had made passes at them, crossed their boundaries and was inappropriate on several occasions. Thus this boss/owner is a slimy and scuzzy person to work for.
Please go to Elements Therapeutic Massage or another massage therapy establishment in Oklahoma particularly and especially in OKC. I use to work at massage walmart and am happy that I no longer work there and happy I no longer work for him.
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S1t
June 19, 2011
Beware of Contract
MassageEnvy - a massage spa that provides a discount rate for monthly massages with a one-year minimum membership. If you decide to cancel, please be aware that you must give 30 days notice in writing and your membership continues during that time. So basically you need to visit the MassageEnvy spa exactly 30 days before the end of your membership or otherwise you get charged another monthly credit. In addition, if you have unused massage credits they will expire at the end of the membership and are not-refundable. Therefore you must use them within that 30 day cancellation window or they are lost.
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Mad julie
June 19, 2011
Horrible service
We purchased a membership because it came with three free messages. We didn't use the gift cards within our membership time and were told that now the rates are different and that three gift cards is now only good for one!!! Total rip off and completely illegal. This place is horrible. Don't go there! We also asked to speak to a manager and where told that they would tell us the same thing. They have no customer service and are completely rude. This is the worst experience we've ever had with a "message" chain and it Is sad that we didnt review the 75 negative reviews of this place prior to signing up for this package that is cometely crap!
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sosadforu
June 18, 2011
poor service
Misleading information. I signed up for the introductory massage to take my husband for Fathers Day. WAe signed up for a one hour massage and was told to arrive at 5:45 to fill out paper work and our massage started at 6pm. We arrived at 5:55 due to the google map gave us wrong directions. The staff greeted us nicely and quickly gave us a 30 second tour put us in the quiet room to fill out our paper work. At approx 6:15 our therpist came to greet us and took us to the couples room. I specifically asked for a female therapist and received a male therapist. When the massage finally started the therapist asked us if we wanted to upgrade. I was like upgrade what? Noone had even went over what upgrades where. I went ahead and upgraded to an aromatherapy deep tissue massage. Approx 6:20 was when our massage started and at 6:55 we were informed that our massage was complete and to get dressed. So, ok we payed for a one hour massage and received a 35 minute massage. I payed for the services and of couse they wanted me to sign a contract, which I did not do. As we were getting into our car the front staff girl ran to our car to tell us that she forgot to charge us the additional 20 dollars for the upgrade and proceeded to collect the 20 dollars in the parking lot. Over all I was extremely disappointed in this experience and will by no means EVER recommend this facility to anyone nor will I ever return for ANY services!!! Please be aware that you don't get what you pay for at this facility.
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Rcuk71
June 12, 2011
Horrible Experience
First of all the hour introductory massage is not actually a full hour. They deduct 5 minutes to make you fill out paperwork and another 5 minutes to allow you to get dressed. I have had many massages and I have never had a place deduct time from your actual massage for these things. I wanted to book a facial as well but was told that they are not done at ME despite what the website says..
My initial consultation was done in front of four other customers, . I didn't appreciate being asked about personal health issues in front of other people;. I feel as though this is something that should be handled with much more privacy and discretion".
Also, the massage room was way too cold!. I told the therapist several times that I was freezing and she turned the heat up on the bed (which produced a high pitched buzzing noise throughout the entire massage) but told me she couldn't do anything about the temperature of the room/. It was nice that the bed was somewhat warm but it really didn't do much for my exposed areas that weren't covered by a blanket, . I found it very difficult to relax while I was shivering.
The lotion that she used felt very greasy and cheap and she couldn't seem to get the right pressure. I specifically stated that I wanted her to work mostly on my back and she spent a total of 11 minutes on that area. The deep heat therapy was nothing more than a hot towel on my back and I left smelling like Bengay.
I was extremely dissatisfied with the massage therapist, the products used and the overall environment. I wanted to treat myself to a nice day of pampering but was unable to get a facial and left feeling aggravated rather than relaxed. I understand that the place is rather inexpensive but you get less than what you pay for. It was a waste of time and money.
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Poochlover
June 8, 2011
Rip off
Given a gift card, went to use first visit for facial. Service was just Ok, steamer was broken, wish they had told me before hand as I would have rescheduled. Went back for what I thought was the other half of the gift card, only to come out owing 93.00. I was like, wth and was informed I am not a member, first visit was discounted to "get me in the door". I said, first of all the facial was worth 93.00. She had to keep reading instructions as to what the next step was. Only lasted 43 minutes and then she tried to "sell me" the products that would be best for my skin. Wanted to know if I wanted to become a member so I would get discounted rates for my next visits. But wait, I would still have to add 10.00 to pricing for use of products...what a rip off. I've had many facials in my day and I can tell you, I will not be going back to Massage Envy for any service.
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N Peters
June 4, 2011
failed to meet service commitment
I bought a 6 spa treatment package with a 6 month period in Nov 2010 as a xmas gift. Since the treatments would not be used till after xmas, ie Jan 2011, I asked for confirmation that the 6 month period start in Jan 2011 and notwhen I was buying the package. The sales staff at the counter confirmed this was the case. However come May 2011, Massage Envy, refused to honor this Jan 2011 committment. We are cheated out of 2 spa treatments. I find that Massage envy are more interested in service upgrades and service contract extensions than in customer service.
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Ferrara563
June 2, 2011
Cares only about $$$$
Recently I had to cancel an appointment with Massage Envy - due to an unexpected personal matter, which unfortunately arose 2 hours before my appointment.
I explained to the Salon manager the reason why I had to cancel, only then to be informed that there is a 50% cancellation fee. I asked if rescheduling my appointment would avoid being charged this fee - but was told it is "policy".
May I say that I was never made aware of this "policy" and I will no longer support Massage Envy.
I have been a member of other massage salons and have NEVER experienced any type of "policy", and will renew my membership with Joseph Christopher Salon TODAY.
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lexiejc
May 28, 2011
Illegal Use of Credit Card
I cancelled my membership after 18months. Legally. The following month they drafted me anyway. Mind you, this was 6 weeks after cancellation. I called and spoke to a girl named Cassie at the tech ridge location and she assured me it would be taken care of.
That was on a Tuesday, it is now Saturday. They aren't returning my calls and haven't refunded me as of yet.
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angehonj
May 26, 2011
Contracts
STAY FAR AWAY!!
After one massage, the staff coerced my daughter into entering a 'contract' in which she pays $50 a month for one year... getting one massage per month. After being told otherwise upon signing, she attempted to ask staff to disengage from membership due to loss of a job. They refuse to do so and continue to deduct $50 per month from her checking account without her support, EVEN THOUGH SHE IS NOW JOBLESS AND IS NOT USING THE SERVICE.
There are too many legitimate establishments out there who would understand such a circumstance. Simply use someone with a bit more compassion and understanding of peoples well-being.
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