I went to massage envy for the introductory massage $39 for an hour. The massage experience was not so great and didn't make a difference to my sore back. At the end of my therapy session, they forced me to get a membership with them which I declined but they managed to book a second apointment after next 3 weeks. My contact information changed during the next 3 weeks due to which I missed the courtesy call. Guess what they charge me 100% for a no show. Yes this is for the apointment that I forgot. Even physical therapist charge you a smaller amount of fees for no shows. What I'm pissed off about is they will not even make you aware of this unethical policy before your'e booking an apt with them. So be careful. They are big cheaters

The contract that Massage Envy uses is called a Contract of Adhesion in Contracts Law. When this contracts are argued in court, it is likely that the judge will hold for the plaintiff (in this case the customer). In most cases, the court will refuse to enforce terms that it finds unconscionable (more favorable to one party) and it will construe ambiguities against the draftsman, in this case Massage Envy. If the terms of the contract are not clear about cancellation, the court will hold that the contract is not enforceable. This contract is something that can definitely be fought in court, and it is likely that there will be a positive outcome for the customer. I see the same complaint over and over, "I was not told about the cancellation" "I did not see the terms". Massage Envy is being misleading, and this is the type of cases the court loves, courts want to look out for customers and want to put a stop to big companies like Massage Envy, and their "Membership contract".

I purchased a Massage Envy Christmas gift card for a friend. Soon after (within 3 days) I asked for a refund, and was told only at that time that they had a "no refund policy on gift cards". At no time prior to this was I informed of their policy. It wasn't posted at the clinic where I bought the gift card and it wasn't even noted on my receit. I think it's poor business ethics to have a policy like that unless the customer is clearly informed at the time of purchase. The company doesn't seem to answer emails, either. Beware Massage Envy!

Do not work for them or sign up with them. The owner of this one-who owns Needham, Dedham, and Norwell- and the manager both are dishonerable and untrust worthy. I worked for them for a while.
I have heard repeated complaints about over charging with billing, not honoring membership cancellations and freezes. ME in Needham constantly makes errors in it's paperwork, and refuses to correct it. They will not protect client confidentiality either. They have the therapists tell treatments and other client info at the front desk where anyone can hear it. In fact, they are written up if they don't.
Therapists were always called 'unreliable' when they had the flu. One therapist had documentation of H1N1 from her doctor, and was fired for not being reliable. She had the worst flu scince the Spanish flu, stayed home to keep from infecting others, and was fired for it.
One front desk person was fired for "sexual harrasment" against a gal at the front desk. He was wicked gay. A true homosexual. No way anyone believes that. No investigation or proof. I heard him ask for an investigation, but the manager said "no". But he beat the manager in sales and work ethic, so he was fired. And I heard the manager to call and tell other Massage Envy's not to hire him. illegal I thought, and to spread a lie like that!!!
These three massage envys are owned and operated by the lowest of the low. Do not give them your business.

I have a Massage Envy contract. I have been going for the last 6 months or so. Overall, it has been a wonderful and relaxing experience. I have had 2 or 3 issues regarding my appointment times and assigned therapist. My concerns were readily addressed. However, most recently I had a massage. My massage started late which I easily dismissed: perhaps a client prior to my time was late, with the Holiday Season the traffic has been overwhelming or perhaps it was something else entirely, so be it. My massage started 15 minutes later than scheduled. My therapist honored my hour massage which I was grateful for. However, about 5 minutes before my massage ended someone started knocking on the door and did this more than once. Then in the room next to mine loud banging began. Finally, when I came out of the room another therapist barely gave me enough room to get out while trying to get in the room for the next appointment. This type of behavior I found unprofessional and did not provided a healing environment. I then went to sign out only to find one of the woman at the check out desk difficult to approach. When requested to check out as usual the person expressed that they did not know how to check out that way. I expressed that the other person knew and I would wait to check out. When the other person assisted me, I offered to the person whom did not know the way that I requested to be checked out, to take the opportunity to learn (I thought for future reference). The woman dismissed me: she said no, did not look at me and tossed a file to the side. I understand from the above experience that mostly everyone is trying to do there job however as the customer I felt that I was lost with the frustration experienced by the employees. This experience. in it self gives me great concern for renewing another contract with Massage Envy, when that time comes. I was very opened minded in the beginning because of the great prices, flexibility and professionalism. However, historically I have always supported local services in the community. This experience has definitely given food for thought when that time comes!