I feel bad for the decent massage therapists that actually work for this place. Yes, there are some that know what they are doing, but then there are others that don’t’ know what the hell is going on besides the fact that they have 40 minutes to harm and destroy people. My first massage there was great. I felt refreshed and wonderful, so I was hooked when they spoke of the monthly membership. However, as previously stated, life happens. There are hurricanes, deaths, job loss, school situations, etc. It is only natural that people forget that they have been accruing massages at a third rate "health and wellness" facility. By the time Spring Break rolled around, I decided that I would take advantage of the massages. I went to ME and asked for a deep tissue massage. They had just the guy for me! I can say that the gentlemen was very nice and professional, but there are certain things that are not done. Such as when someone is wincing and verbally expressing their pain, to say, "Just work through the pain. Its because of you that your body is so tight and stressed." At one point, I had to stop the massage to take a breather. Long story short, I wake up the next day to find my back in intense pain. He had warned me that I may experience mild difficulties, so I brushed it off and took some Advil and spent the day in pain. I decided to go back, which was a mistake. I told them what had happened and he gave me some cock-a-ninny excuse as to what had happened. The second massage led to such intense pain, that on March 27, I went to the emergency room bc my back had completely gone out. Mind you, I have never had back pain in my life, nor have i ever suffered internal bruising from a massage before. I am a fit, 25 year old female. The doctor at the hospital told me that he believes that the intensity of the back massage had caused bruising and then triggered muscle spasms. Without insurance, this incident would cost me 10, 000, but luckily I may have to just pay 20% of that. Oh, and I missed school, work, and social activities because of the pain. I was told not to contact ME, until all my insurance issues were cleared. Last week, I called and told them the situation and was prepared to give them the documentation from the hospital and follow up doctors appointments. All I wanted was for them to reimburse me for the two massages I received that caused injury and for them to give me money for the massages I never used. They were unwilling and rude when i spoke with them. The new manager admitted guilt that it has been known that there are some therapists that are very heavy handed and she could believe that I got hurt! Yet, they would not budge on the issue of compensating me for the massages. Then they told me that my membership had ended in April and that I lost massaged. Funny, when i was there, I spoke with the girl about my membership and told her to keep drafting my card, knowing all too well from others that I would lose my massages once I stopped my membership. Long story short, do not go to this place. They smear the name of the massage industry with their cheap massages and horrible management. I have contacted a personal injury attorney and I am willing to take this to the next level.

I went to massage envy for a massage. I had gone to this same therapist several times. I left my purse unzipped, like an idiot. I fell asleep during my massage and I woke up to find money in my wallet was missing and my Itouch. I called the police and am waiting to here back from the owner.

I have been with Massage Envy for over a year, close to two years. I never had a complaint about the massages themselves. But then I had to have a surgery, and then my brother passed away, then it was the holidays, then my job changed - anyway I was not able to use my prepaid massages. When it got to the point that I had seven prepaid massages, I went in to cancel my membership. They handed me the form for my signature - but I read the paper which stated that the next months fee would not be taken from my account, but I would LOSE my prepaids. If I stop paying the monthly fee - I become a non-active member and will not be allowed to get the massages that I have already paid for!!!

Also, after discussing this nonsense with some co-workers, I found out that among the six of us talking, five of us had memberships, but I was the only one paying $59/mon, everyone else was paying $39/mon on their contracts!! When I comfronted the manager about this I was told that this was not possible and I must be mistaken - but why would anyone lie about this. When I gave them the names of the others, they verified that a "mistake" had been made on their contracts and would be corrected.

Whatever you do, do NOT sign a membership with Massage Envy!!! Not only is their contract a GIANT pain to get out of, but when you do what they tell you, you STILL can't get out of it!

I was pregnant when I stupidly signed into getting massages, and having a heap of complications with my sciatic nerve, and carpal tunnel, etc, and my O.B advised me to get massage therapy. Well, I went in and got my massage for the initial $39 or watever it was, and got suckered into a contract.

Well after having a new baby, we figured that we couldn't afford it anymore, so I called in to ask what it would take to cancel my membership... The first lady told me it wouldn't take anything to cancel, that I could just do it, and have no consequence. We waited so I could get my last free massage, and then after that I tried to cancel... Well the lady at the desk said that I had to cancel where I signed up with it since I was at a different location, and said that I needed 30 days notice to cancel. Then we went to the original place where I signed the contract and yet another lady told me that I had to have a Dr's note, had to live outside a providing area (25 miles from a location), or would have to pay a fee. Well I had long since had the baby, and I had been having back problems and went to my doctor and they took an x-ray, and then an MRI. Not long after, I was told that I have 2 herniated disks, disk degeneration, and that my vertebrae are rubbing together. The doctor I saw was poking at my back in those spots, and it would either go numb or it would hurt super bad, so I was deemed "unmassageable", if you will, and got a note from her stating that I cannot receive massages anymore.

I took that note to Massage Envy, and about a month later received a call from the manager, who states that I need to pay off another month, and on top of that sign a paper (which in the contract it says NOTHING about this!!!). Well I haven't gone in to sign it (we're always super busy) and on top of that, since I haven't signed their precious paper, they keep charging me every month!!! I gave these jerks what they wanted... a freaking doctor's note... I'm just waiting for them to come after me with a lawsuit, stating that I owe them $250-$300...

If you've got half a wit, don't even THINK for a SECOND about signing a contract with them!

I treated myself to a massage at the local Massage Envy because it was close to my house last January. There was another woman who was waiting and while the both of us were checking in, the sales pitch started. The employee said that the membership guaranteed a massage every month, but NEVER said that you couldn't cancel the membership in the first year. The employee never said that it would be a pain to cancel or that you were locked in, nothing. It is a TOTAL SCAM! She just went on and on about how great it is and what a treat for yourself, blah, blah, blah...

Then the woman customer and the employee got into a conversation, so I read over the contract and I SWEAR I don't remember reading in the fine print that you can't cancel in the first year. So like an idiot, I signed up and here I am. Stuck with a lame membership I don't want for bad massages I can't afford. So I called and asked what I needed to do to cancel, and they said I couldn't cancel until my year was up. I argued with the peon on the phone then asked to speak to the manager, but they wouldn't let me. Finally I put my account on hold for six months.

Now the six months is up and I am at it again arguing with Massage Envy about canceling my FRAUD membership. I have changed my credit card number so at least they can't charge my card anymore and I have written them a cancellation letter, but they are being total jerks about it and I am afraid that they will hurt my credit. I have also contacted the BBB, but I am surprised that Massage Envy is being so rigid about a customer that hates them so much. What a horrible, horrible company. DON'T EVER DO BUSINESS WITH THEM! THEY ARE THE WORST COMPANY!!!