I made the mistake of signing up for the 6 month Massage Envy membership. I have now reached month 7 and they are still charging me. When I called they told me once the 6 months ended, I am put on a month to month charge. In order to stop the charges I have to go to the place and fill out a form to have the charges stopped. I am extemely disappointed with their services...after being charged for 7 months I have only used 2 massages. And to top it off, they are telling me that if I cancel I will only have another month to use all 5 I have already paid for. Don't get suckered in to their gimmick!

I was a member of Massage Envy for about 1 year 2 months. We are possibly moving to an area there are no Massage Envy's so I canceled my memebership. I was never thrilled with the service at the Mall 205, Portland, Oregon store. They sell you 1hr but deliver 50min. You dress on your time so you better be fast. The last month I was charged I was told I would be able to use that massage still. No one said I had to do it within 30days. 2weeks after expired I scheduled appt. They charged full price.

Last September of 2010, I added my husband on my account as a family member for $49 with one year contract. Last january 2011, I noticed my bank account that they have been taking $60 instead of $49 as per the contract. I called a week before my appointment on January 13 and told them that they have been overcharging me since September 2010. They told me that she will notify the manager and the manager will call me back for the status. A week had passed and still no call. I told them again on January 13 about my situation and same thing they told me before, the manager will get back to me. I called them again a week later, and still the same response. My husband had an appointment the end of January and he asked the front desk about our status and they told him that the manager is working on it and that the manager will call us back. On February 3, 2011, I had an appointment at 3 pm for 1 hr massage and 1 hr facial and I asked them about the update and they told me the same thing again. The manager was not there at the moment and they will make sure to let him know about it as soon as he gets in. After my appointment (2 hrs), still, the manager wasn't there and they told me to wait for his call. We called them again today, 2-23-11, and still the same response as if the manager really is not there and doesn't know what's been going on. This is their mistake, but yet, we've been given the round around on fixing their error. They won't give us the corporate number and the manager's last name. This is getting ridiculous. How much longer should we wait for them to fix their error? This is so unprofessional and unethical. They are over charging me and I have the contract to prove it.

After succesfully fufilling my contract obligations I decided not to contiune my membership with Massage Envy. Much to my surprise almost a year later, I noticed that the monthly memebership fee of $59/ month was again being automatically withdrawn from my account. This had been occuring for the past five months and shame on me for not noticing. I just assumed a friendly call to Massage Envy would remedy the problem. Afterall, services had not been rendered. Boy was I wrong. Regardless, that I was no longer under any contractual oblication a refund was refused. Instead, the manager insisted she was doing me a favor gaving me 60 days to use the 5 massages I had paid. This is unexceptable and a total ripoff. BEWARE!

I stopped in to a massage envy one day to inquire. While there I purchased a one time massage for a friend as a gift and paid for it with my credit card. My friend showed up for his massage on time and my credit card was billed for it. The problem I have is while he was there they sneakily talked him into a one year contract where he would receive a message once a month if he scheduled an appointment. The way I found this out was the charge the next month on my credit card for the message that was not scheduled or authorized by me. When I called to find out why my credit card was billed for another message I was told because you signed up for a one year contract. When I explained to her that I key word being I didn't sign up for anything and didn't authorize the charge on my credit card, she replied by saying well we can credit your account IF you give us your friends credit card to transfer over the charge. So when I explained to her that that is unacceptable that I wanted to speak with the supervisor she tells me the supervisor is not in today. I tell her my account has been sent into overdraft due to this charge that I did not authorize and I want a number to a corporate office since the supervisor is not available. She tells me there isn't one that I have to deal with each office independently. So I did my own research and currently have a phone number to the corporate office and am awaiting the office to open! I will be speaking with someone in corporate TODAY not tomorrow or whenever they decide they want to get back with me. How is it that Massage Envy is allowed to take advantage of a potential customer by charging there credit card for someone else's massages that they haven't even had yet and there name is not on the card and then try to tell you it's ok. Sounds like unprofessional, wishwashy business practice to me...along with the many other complaints you'll find about this company!