I was told my the person at the desk that I could not be serviced because my card was not up to date.I then said thast I didn't want to do business with them any more even though I had 11 massages back logged . I said that I wanted to get the one that was scheduled, (they called the day before to confirm) and they said no. I told them that I wanted to stop doing business with them and they said OK.That was on the 25th of July and today the 15 of September I see that they are taking money out of the samt account that they said I coulld not get credit from. Also they want to take all back payments from me all at once.They never told me I had to d=sign a cancell statement when I said that I didn, t want their servicies any mory. I contacted them today and signed the cancellation and was informed that they would still take 1 more month .

I have been a member for about 2 years and I was going to my scheduled appointment on July25, 2010 and when I got there I was told that I could not be serviced because there was a problem with me card and I needed to give them another card to receive my massage. There was no problem with my card as it is the same card that I am still using. I said to the counter person That I was not going to use another card and That I wanted to terminate out agreement. At that Time I had about 11 masages coming to me for past payments, (My Wife had about 13 due at that time)all had been paid for.I was not offered any form to sign to cancell my contract and I thought that it was over. On September 15, 2010 I saw that there had been $275.00 taken from my account, (the same one that was invalid which caused me to be denied service. I want that money back and I also want to know why did they try so late after the fact to try to make me pay?

When I joined Massage Envy's service, I was verbally told that the membership lasted one year. During that first year of service, I had a difficult time using all of my appointments. When I went in for an appointment in April 2010, about a month before the service was up, they told me that I had several appointments backed up and that they were about to expire with my contract. I told them that I was going to have to let them expire because I just couldn't justify time in my schedule to place those appointments.

I was just looking at my Discover account through Sept 2010 and found out that they auto-renewed me and have been billing me $49 every month since April. I called them and told them that I had cancelled in April. The customer service representative said they didn't have a cancellation on file. I asked her what she was talking about and let her know that I had a long conversation with one of them in April about not being able to use my appointments and that I was no longer going to be using their service and in that conversation, not once was it mentioned to me that I would need to submit a 30-day written cancellation. If I had known, I would have written and signed one right then and there. The result is that I have been billed $245 since that date and they have no intention of reimbursing me and the 30-day cancellation also obligates me to yet another month of service before it takes effect.

I have not been able to read the contract yet, and I assume that I will find that they do auto-renew you without a written note of cancellation, however, I find it to be very deceptive that their staff avoided any discussion of this policy during a long conversation on the subject. I know that I probably have no legal leg to stand on but I would warn an potential customer that you need to be very aware of what you are signing up for because they seem to act in their own best interest, not their customers.

I know you might argue that I should be checking my credit cards more often and I agree that is valid. I just had it set for electronic statements and auto-payment and just haven't had the opportunity to look at specific transactions lately.

Again, my message is to be aware. From my experience, Massage Envy has a model that is not in the best interest of their customers and where they see a window to lead you into a compromising position, they will.

Are you kidding me... I was told that I was locked in for a year, thats not my complaint. My complaint is they advertise that they have facials, or stone massages or trigger point massage... but every time I try to make an appointment for any of these services all I hear is, we don't do that at this location (mind you I called 5 locations in my area) Or we don;t have a therapist available at this time to do this service. If you are only going to offer regular massage don't temp me with all these other services than do a bait and switch.

I called around noon to make my first appointment. Girl who took the call knew it was my first appointment, because I checked on the introductory rate of $39.95. She gave me a time of 7:30 p.m. but asked me to get there by 7:15 to fill out paperwork.

When I got there at 7:15, I was told they couldn't hold the appointment without a credit card. I told her no one asked for a credit card. She said she called me. When I asked what they were going to do about it, thinking I might have to wait an hour, I was told tomorrow. After driving 15 miles to get there, I was NOT a happy camper and lost it! "Screw you."

When I got home, I found the call. . . at 7:10, ten minutes after I'd left and five minutes before I was to have been there . . . telling me they hadn't kept the appointment open for me without the credit card. They obviously had double booked their time and were more concerned about a credit card than customer service and who might have called first.

As someone who gets a weekly massage--which has helped me deal with quitting smoking and being pre-arthritic--they really offended a likely long-term customer. Stupid, stupid, stupid.