Your Kic Fridge with the 'FRIDGE FREEZING UP' fault ref. no is IXN028119. Enquiry:0114762100
Your Defy Tumble dryer with the 'DEAD' fault ref. no is IXN028121. Enquiry:0114762100.

I am paying Early Bird a monthly fee on three items so that, should something go wrong they fix it at no addition charge.

As per the 1st two sentences above which I received within 5min of lodging the faults that needs repair work (23 February 2011), They finally arrived 2 April 2011 with only the part for the tumble dryer which, it turned out to be the wrong part. They then arrived 2 weeks later with another wrong part.
I have received not a single phone call from them in all the days that I have been waiting for the repairs. I had to phone them to find out what was happening. Only to hold, almost every time, till the automated voice asks you to leave a message because all operators are still busy. I have left messages but still, no one has contacted me.

I have in the mean time discovered that Early Bird is now falling under another company. I have not received a letter, e-mail, call or sms from them to announce this or to give new contact details.