Master Care

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Category: Electronics

Contact Information
South Africa

imagine.co.za

Master Care Reviews

Tinus de Beer April 14, 2011
No Service
Your Kic Fridge with the 'FRIDGE FREEZING UP' fault ref. no is IXN028119. Enquiry:0114762100
Your Defy Tumble dryer with the 'DEAD' fault ref. no is IXN028121. Enquiry:0114762100.

I am paying Early Bird a monthly fee on three items so that, should something go wrong they fix it at no addition charge.

As per the 1st two sentences above which I received within 5min of lodging the faults that needs repair work (23 February 2011), They finally arrived 2 April 2011 with only the part for the tumble dryer which, it turned out to be the wrong part. They then arrived 2 weeks later with another wrong part.
I have received not a single phone call from them in all the days that I have been waiting for the repairs. I had to phone them to find out what was happening. Only to hold, almost every time, till the automated voice asks you to leave a message because all operators are still busy. I have left messages but still, no one has contacted me.

I have in the mean time discovered that Early Bird is now falling under another company. I have not received a letter, e-mail, call or sms from them to announce this or to give new contact details.
October 27, 2009
Stay away
We had the washing machine repaired by our insurer as we thought, we switched the machine on and went out shopping and on our return we notice that the fridge freezers was defrosting and the electricty was off. On switching the electricty back on and checking the washing machine we that the washing machine had not finished, when restarting the machine we noticed that this is tripping the electrics out.I am Disabled and my 11 year old daughter wets the bed.The company says i have to wait until tuesday or wednesday next week.We can not wait this long and have no family or laundry near please could you help.

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