This women is not fit to be the manager of this salon or any business for that matter! What a rude, nasty piece of work this one is. If Master Cuts has ever wondered why there is such a turn over of staff here, well she is the answer. Not only does she go out of her way to insult the staff in front of customers, she has actually been seen physically shoving new staff out of her way when she has had to fix a mistake they made at checkout.This manager has been seen picking her scabs and putting her finger in her ears and actually EATING what ever comes out on her fingers RIGHT IN FRONT OF CUSTOMERS! She has not been afraid to voice her prejudice against doing black people's hair and GOD forbid one of her staff have a black boyfriend, for she has gone as far as to threaten this stylist with being fired if her black friend stops by to say hi all the time never saying anything to the other stylists when their white friends stop in and stay visiting for some time! How does this women get away w/ such behavoir ? Because she brags about how her bosses are her best friends and she has made manager because she turns all and any employees in on even the smallest infraction. If she isn't firing stylists for being too good at their jobs and making her look like the slob she is and trust me for being in the beauty bis. she really is quite unkepted and chubby to boot, she got these girls quitting over the badgering she gives them.It's about time Master Cuts got the real scoop on this manager and got rid of her and maybe they can keep some good staff and start having this salon make money for this company instead of always losing money and time with such a large turnover in stylists!!

I visited your Cherry Vale Mall store on Saturday night and had a chop shop done on my hair, . Did not get the haircut I wanted nor was it even. I noticed it being as off as it was when it was dry. So, on Sunday I went back to have it fixed only to be told that it is against COMPANY POLICY for anyone else to touch me except for the stylist that created the mess. I then told the stylists working that would not be happening. I was then told me that maybe the manager would be able to fix it and very rudely told me that I have to call the manager and let her know. Never did either of the stylists that where working apologize for the problem and the other stylist that was working was sitting there with her legs hanging over the arm of the chair – did not look professional at all. She was also the same one working last night sitting the same way. I then informed the stylists working that I would be going to my bank since I paid with credit card and have the charges reversed only to be told once again IT IS AGAINST COMPANY POLICY for you to get any refund of any sort. When I asked to see a copy of this policy was told once again IT IS AGAINST COMPANY POLICY for you to see our policy. The stylist that did this mess never gave me a receipt nor was I offered a Gold Card. I was told that if I wanted it fixed that day I would have to pay for another hair cut. I am really dissatisfied with the service that I received.

Most places when there is a problem will ask you for your name and number to have the manager contact you, but this must be AGAINST COMPANY POLICY to better serve your customers.