On May 20, 2007 we contracted Master Exterior
and Design to build a patio, retaining wall and fire pit in our back
yard. We have many complaints about the work that was done- however our major concern
is that they did not fulfill their contract by getting a building
permit and they built the retaining wall incorrectly and not to the
manufacturer''s specifications and now 2 months after the majority of the work
was complete the patio is sinking and breaking apart due to the shoddy
worksmanship. We have contacted the Vice President of Sales Charlie
Sullivan via certified letter and cc''d the CEO via certified letter- and
the company has yet to contact us regarding our situation and it has been two months. It has become a
safety issue for us.