Mastercare

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Category: Other

Contact Information
South Africa

mastercare.co.za

Mastercare Reviews

Johangb February 28, 2011

Bad service

I sent my stove in for repairs more then a week ago and after two days I heard nothing from Mastercare. After I phoned them they gave me a quote for the repairs and I accepted the quote. The lady from the call centre said that they will order the parts. I asked how long it is going to take and they said they will find out and call me back. No one phoned me. Two days later I called them again and they said that they have ordered the parts today (2 days after the quote was accepted) I asked them why only ordered today and they said that they waited for the approved quote and I said that I approved the quote two days ago. The call centre could not give me an explanation. Four days later I phoned them again as I have not heard from them and then they said that they have only ordered the parts today which is more then a week after I gave my stove in and they could not tell me why the parts were ordered late. I then asked how long it is going to take to have the parts delivered and they said 5 days. Then I said that that is too long and I want my stove back. The lady said that she will get back to me. No one called me. I tried phoning the call centre 2 times and the thing cuts me off.

Iltosse January 12, 2011

Don't repair goods but take monthly fee no problem

Logged a call on the 18th of January to ahve my microwave repaired, 2 weeks later no response. Apparently they logged the job with the wrong branch so tha job was just cancelled. For the last month someone is going to 'call me back' but still nothing. Appliances are supposedly fixed in 24 hours or replacement unit supplied until your is fixed - and no where does it say they will remove the appliances from you premises. It has been over 2 months no one can even get back to me, how long will they be once they actually take the appliances ?

Their service is appaling and I wouldn't recomend them to anyone. The only thing they can actualy get right is deducting the money from your bank account at month end.