I purchased from Menards a mastercraft door. I since, learned that Mastercraft is owned by Menards. Door was installed in December 2009. In March 2010, I came home to find a small kink in the mini blind inside the 2 panes of glass. So I tried to open and close the blind, but the kink was still there. I thought maybe raising the blind may take care of the small kink. The whole mini blind in the door broke. 3 months old and this $200 plus dollar door was shot. I called the Menards store in Freeport only to have asst. Manager tell me that I would have to fill out forms and send to the manufacturer and they would replace the window. Menards only owns the door company, sells the door, but will not stand behind it unless I, The consumer, invest more, and they the retailor do nothing. I told him I paid $250 to carpenter to install this door and I wanted Menards rep to come out and take care of the defective door. Asst. Mgr Ken said "no can do" Menards does not come out to look at anything. They do nothing until you the consumer fill out a product disatisfaction complaint form and send it in. Then, you the consumer can wait for them to contact you. Menards does not even put their phone number on their receipts in the Freeport Store. This manager did absolutely NOTHING to help me. He even proudly stated, "I am trying to help but you have to do all the work. I cannot fill out the form for you." I called a week later still looking at the broken mini blind window in my front door. This same manager tells me he went to the phone book to look up my phone number for his internal paperwork about an unhappy customer, to send to Corp. office. (thats what they have to do to save their job) But God forbid, they help the customer by filling out a form when a customer calls and sending it in for the customer. I said to him... "why did you not call me and ask if I had decided what I was going to do about my door?" It would have been nice had he used my phone number to call me and see if he could help get my window fixed. This manager & I had 3 separate conversations and he was totally worthless in resolving my frustration or assisting me in fixing my defective product. He did absolutely nothing to help. He proudly continued to direct me to the piece of paper that I must fill out and send into the company with my complaint. I spoke to a 2nd asst. manager who I had to verbally walk him through the process on how to help your customer. Like looking my receipt up on the Kyosk for me. He did, and that helped me feel better, since I work 60 hours a week plus manage a small business on side that I am trying to get year end tax info done on. I asked him to send it in mail to me. He then offered to send one of the complaint forms to me to send to company to get my window replaced. I am not happy about the process at all. But you would think the first guy could have at least offered to do these things to assist me in chasing down my own defect window replacement. I cannot express in words the disappointment I have for Menards and the customer service policies they have. Its like they are saying: BUY OUR CHEAP THROW AWAY PRODUCTS. PAY US BIG MONEY. AND WATCH US TELL YOU TO FILL OUT ALL YOUR OWN FORMS AND CHASE YOUR TAIL TO GET OUR CHEAP PRODUCTS REPLACED. SHAME ON MENARDS AND the uncaring assistant manager named Ken from the Freeport, IL Store.