I went in Saturday June 25, 2011 for three haircuts. One for myself and two for my grandson's One of the boys haircuts was supposed to be a regular boys haircut.
Much to my astonishment the hair was a chop job. My grandson's hair looked as though a two year old had gotten a pair of scissors and cut a big hunk of hair out of his hair all the way up to his scalp. When asked what type of hair cut was this the stylist procceded to explain it was a finger length scissor hair cut. I was not able to pick up any hair with my fingers other than the two long pieces of hair left on each side of the bald spot. Another stylist tried to fix the bad hair chopping job but needless to say he still has a bald spot on his forehead a bald spot on the side of his head and hair that is REALLY SHORT. The haircut was not even evenly cut throughout the top of his hair and I instructed no sideburns and the other stylist removed the sideburns. The stylist had not been cutting hair very long according to his supervisor and co-worker. I had to ask how did he even pass the state bar exam. I have had their haircut as well as my own cut at schools for stylist training and not had a haircut that looked this bad.

I took my 2 daughters to have their hair TRIMMED. First my youngest daughter got her hair cut I just wanted the ends trimmed and her bangs after about 5 minutes she was done. I thought ok it was just a trim. Then another stylist started on my older daughters hair I asked if I could pay for the youngest one she said "no just pay for them together". I realized I didnt have cash to tip them so I said I would be right back and went next door to the ATM while the oldest one was getting her hair cut. I was gone 4-5 minutes at the most. I got back and she was standing there waiting. I thought that was a fast haircut but both their hair was wet so you couldnt really tell what kind of cut they received. I got home and the youngest ones hair was not even at all. She had long pieces of hair all over the place she recieved way more than a trim. My middle ones hair had a line in the middle of her hair her sweeping bang was now a uneven straight across bang. I was so upset so I called the location and asked for management I was asked what I needed and said I needed to complain about the haircuts my daughters just received and was told "I will tell them" and was hung up on. I put a complaint on their website and was sent a coupon for $1 off a haircut. I just paid $22 for a HORRIBLE haircut, had to go to another hair dresser and pay $40 to get it fixed it was so bad. My normal hairdresser was on maternity leave that was the only reason why I went there. I recommend NO ONE go there. THEY ARE HORRIBLE and dont even care about their customers!!!

If any of you are interested in taking a job at Mastercuts, think twice!!! They could care less about their employees. We have a 23 year old manager that treats you like your 5 years old. Even if you're older than her, she has absolutley no respect for you! This bitch needs to practice what she preaches!!! She'll tell you things that your not supposed to do and I swear the very next day she'll be doing exactly what she told you not to do. She will write you up for anything and everything that you do and don't do... Such as not folding towels. How childish is that???? If you request a copy of your write, you can forget that. Their so called company policy won't allow them to give you a copy. Correct me if I'm wrong, but anything that goes onto MY EMPLOYMENT RECORDS is my business too!

They were desperate to find new workers in September 2008 because all of their staff quit. So they offered to make a $1, 000 hire on bonus for any new employee. We have not seen any portion of that $1, 000 yet! They are FAKE they are LIARS and I'm so shameful to even admit that I am employed by them!

If you buy something there and you'd like to make a return, you better think twice! They won't give you your money back!!! They will make you call a number that might possibly send you a check within a few months.

Just to give you an example, 7 of our girls have left since December. They weren't planning on leaving, but they just had a change of heart after working for this new manager (or should I say monster). Believe me, they do not pay you enough to put up with this bitch. They only offer MINIMUM WAGE and rarely give raises to ANYONE! I might as well work at Burger King (no offense)!!!

If you have a problem at work and the manager is off duty, you better think twice before you call her to ask for help. She will either ignore all of your phone calls without returning them, or get really pissed off that you called her. Isn't it a managers job to MANAGE her store?!?!?! Oh and don't even think about trying to go above her and call the supervisor. The supervisor could also give two shits about you. She will do exactly the same thing. How do we get rid of this girl???

So if your a hairstylist and you're looking for a new job, DON'T GO TO MASTERCUTS!!! They only care about how much money you're making for them, they don't care about you as an individual. You will eventually find out for yourself what a cheating company they are.

Went to Mastercuts in the mall. I was charged more than the posted price for the "Adult haircut, shampoo and Style" package. It was a shock and nothing is posted about the reason given but the hair cutter told me that was only a starting price. I paid but price increases should be discussed prior to a cut. I know regular salons have starting prices but not at walk in mall salons that advertise and post low prices. And nothing is posted about a starting price. I have tried every email and phone number on the Mastercuts website in order to resolve this and none work except to leave a message. Something is wrong with this company. I never had this problem before at Mastercuts.