I requested information on a business plan and was contacted by Tom Martinez who talked fast and explained the business plan process. It was like he was rushing through his script to get to the credit card information. Like an idiot I bought into the idea of saving time and the ordeal of doing the plan on my own, and gave up my CC info and in 2 seconds the charge for half the plan was debited. I received an email a short time later from Leah Wing with the agreement. Too bad I signed it. Obviously at this point my mind is more focused on the needs of my business and being able to secure financing with a plan that is much better than I could do. Boy was I wrong. After faxing this information to them, I received an email from Paige Short - Project Lead. When we spoke I provided lots of information about the products, sent my resume, and an idea about what I wanted to do. Then I did not hear back from her for over a week. Finally I get a draft that has financials done by a 5 year old. They do not make sense at all, almost laughable by myself, let alone a lender I'd have to sit in front of and try to explain. I emailed Paige back with some estimations. First just to give you an idea. I really need about $20, 000 in funding. The plan called for $120, 000. The gross margins, revenues, net profit, cash flow, balance sheet, made absolutely no sense for my business at all. You could tell it was cookie cutter, some kind of spreadsheet that just filled in random numbers.Mind you since this was my draft, as soon as it was emailed another $450 came out of my account. And in the email was a statement saying I have 21 days to request revisions. When I emailed Paige back and advised that these were off, she said she would work on it. Then again 5 days go by and finally I get a Word Document and PDF file. The changes were barely made, if none at all. The financial statements were ridiculous and made no sense. There is no way anyone could walk into a bank and think they can get a business loan, line of credit, or request from the SBA...So the rest of the plan anyone can get from the internet basically - and even I gave them the product descriptions, my background. The executive summary is cookie cutter. The demographic research I'm sure they can afford to pay for that additional info, but most of it can be found by googling demographics in my area... as I type this I feel stupider for not even making the attempt to do this myself - lessons learned I guess, but I want anyone who even thinks of using Masterplans.com to be aware and STAY AWAY FROM THEM...once they get your money they don't even want to give you time on the phone to go over the plan revisions step by step, they just try to stay away and send emails out every few days. Or if you even mention a revision after you receive your draft, they take 4 or 5 days to make some minor changes that way those 21 days you get, go by fast!!! THE BIGGEST SCAM IS RIGHT THERE IN FRONT OF OUR EYES. The reality is is that no one else knows what kind of plan someone else gets so they just think they are the only one, or don't understand how it's like every other plan more than likely. And the financial statements MAKE NO SENSE AT ALL - you are better off going to an SBA or Business Workshop and taking the time to write your own plan at least that way it will be the way YOU NEED IT AND PLAN IT TO BE. I will never again pay someone else to do something like this again.