Match.com
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Category: Websites
Contact Information
United States
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Match.com Reviews
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London
December 31, 2008
Questionable Business Practices
I signed up with Match.com a few days ago. When you first sign in, you are asked a series of questions. It isn't til the very end when they hit you with all kinds of charges for their service. Your profile can still be viewed by others and you are sent potential matches by e-mail every few days. BUT, the catch is, if you do not pay money or "Subscribe", anyone who e-mails you will never hear from you and you cannot see any of that persons information unless you pay money. This just happened to me a few moments ago. When I phoned Match.com, I got a rude woman named Mabel. When I expressed concern over the fact that I had received an e-mail from a potential match for me, but that I was unable to view that e-mail or even respond, all Mabel had to say was "well, I'm sorry you feel that way." Now this person will feel that I am snubbing them and being rude. AND, another clincher is this: Match.com was advertising this New Years weekend as free communication weekend where those signed up with them can communicate for free. That advertisement on TV did not say anything about whether this only pertains to paid subscribers or both subscribers and members. While this service has potential, they need to quit screwing people over and step up to the plate and make this an honest service all the way through, not just part way.
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Gina
December 9, 2008
Bad service
I did not order this service.
I am a senior citizen and on a limited.
funds. I found someone had used my debit card and called my bank to stop payment. I then called the company to see whos e-mail was the one they used.
they would not give it to me. So I could report this as a Fraud. I will my bank so they cannot charge me again.As I see the number of complaints against this company. Nothing is being done to stop them.They are just stealing.I am going to report them to the Better business bureau.
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November 18, 2008
tricky "subscription" charge after 30 day purchase
IAC World Headquarter owns match.com .
Match is notorious for this. I signed up in May for a "30 day" subscription. Without asking me, match.com signed me up for an eternal subscription, charging my credit card an ongoing fee of $37.79. I caught on to this today after six months of unauthorized charges.
I called match.com and asked to cancel the subscription and asked them to refund my credit card for the six unauthorized payments of $37.79 (a total of $226.79).
They flatly refused and said that they "make it clear" while signing up that you're actually subscribing to an open-ended subscription.
The customer service people are not the culprits and they've been given a script. However, they had clearly been coached how to handle this situation and flatly budged to help me refund my money.
When I asked for the phone number of the next person up the food chain that I could contest this with, their canned answer was "fill out the email form." When I insisted on a phone number, their answer was "we're a dot com. We don't have phone numbers--only email."
This is not only criminal but laughable! What kind of idiot could have written that script and expected people to believe that!? Of course "dot com" companies use phones!
Net/net match.com refused to give me my money back. No matter what.
I have issued a statement of fraud with my credit card company for the amount they billed me without my consent. I'm going to write a formal letter to IAC though no one there will ever read it and I'll just be yet another complaint added to the legions of complaints that (I'm guessing) they probably receive about this practice of theirs.
Help! Who's looking out for the consumer here! How can this practice of signing people up for subscriptions without their consent be legal? What can we do??
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October 17, 2008
termination
First of all Match.com billed me for another year when I cancelled and had a return email verifying that I did. I have more than a few friends who were also resubscribed after they canceled too. Along with the poor quality of dating material, I received some very hostile email which I responded to. One woman had an anti-bush rant on her profile and I said I was pro-bush. She called me an "ignorant fuk" I reported here and I got terminated because she reported me... doesn't makes sense. I lost my remaining membership which I paid for and the hostile woman is still there. Trying to contact them is futile, they have nobody for customer service! I am outraged. We should get together a class action lawsuit.
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October 13, 2008
fraud
taking money out of my acount unauthorized as i canciled my subscripsion amonth ago with them.
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October 6, 2008
Bad service
Actually email correspondence with match.com:
Dear sirs,
I reached a customer service representative by the name of Robert and with the
approval of his supervisor. He informed me that they would correct the error and
I would receive my next 6 months free as promised with my new expiration date
being 21Mar2008.
Thank you for resolving this issue. The representative I spoke with was
extremely polite and helpful.
W 15Sep2008
--- Forwarded Message ---
Date: [Mon, 15 Sep 2008 7:45:14 -0400]
From: W <w AT nc.rr.com>
To: executiveteam AT match.com
Subject: Fraudulent guarantee
Dear sirs,
It has come to my attention based on the email I received from you employee that
your 6 month guarantee is fraudulent. Not only have I had numerous memberships
with match, I did qualify for the free six months. On 13Sep2008, I attempted to
accept the free 6 months. The question is worded awkwardly on purpose I imagine
so to ensure the possibility of striking the wrong key (yes or no). When I
realized I had accidentally made the incorrect keystroke. I contacted match
immediately via email on the same day to inform them of this, clarify that I had
not met anyone in 6 months, and request the free 6 months I had earned according
to match.com's guidelines. I was refused. Cleary this action is fraudulent and
clearly when you check you records, you will find that I earned my free 6
months, and you will correct the problem and give me my free six monthx.
Otherwise I will feel it is necessary to contacti the attorney general's office
and my legal council.
Thank you for your time.
W
--- Forwarded Message ---
Date: [Sun, 14 Sep 2008 7:44:32 -0400]
From: W <w AT nc.rr.com>
To: customercare AT support.match.com
Subject: Re: Other ISSUE=139619 PROJ=38
No I did not decline! I told you I accidentally hit the wrong button. I
contacted you immediately after on the same day it occured. What part of I did
not meet anyone special in 6 months did you not understand? This is very poor
practice and does not follow your terms. Should I make a formal complaint to the
better business bureau or who should I make a formal complaint to. WHo is your
manager. This is not an appropriate way to do business. I expect to be contacted
by someone who can resolve this issue!
W
---- "Match.com" <customercare AT support.match.com> wrote:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Notification of Issue Change
Description:
Entered on 09/13/2008 at 22:47:27 by Jonathan T.:
Dear Member,
Thank you for contacting Match.com.
We received your inquiry regarding the Match.com Guarantee.
Our records indicate that you declined the guarantee extension on 09/13/2008,
and are therefore ineligible to receive the extension.
Per our terms of use, Match.com Subscriptions which do not result in a Match.com
Extension (due to ineligibility of the subscriber or failure of the subscriber
to accept the Extension) will automatically be renewed for successive six-month
subscription periods at the subscription rate in effect at the time of renewal.
See Match.com Terms of Use for details regarding Match.com subscriptions and
charges on your billing account.
For reference, below is a link to the Match.com Guarantee terms:
http://www.match.com/guarantee/rules.aspx?lid=0
For immediate answers to most common Match.com Guarantee questions, please visit
our help section at:
http://www.match.com/matchus/help/helpdtl.aspx?sec=42&lid=108.
Your Partners in the Search for Someone Special,
Match.com Customer Care
Jonathan T.
Entered on 09/13/2008 at 11:00:01 by w AT nc.rr.com:
I qualified for the six month guarantee but I think I accidentally hit the wrong
button. Could you check for me? I did not meet anyone special in 6 months and
would like to receive my free 6 months.
Thank you.
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October 3, 2008
no matches
I am a subscribing member. In 6 months I have only been matched with 2 men who matched my criteria. Met only 1-and he was only on here for a trial membership. All the other matches I receive each week-an average of 54 per week-do not match. They are either looking for someone who is younger, or lives closer to them. I would think that match.com would match the criteria for both parties-and not just send a one way match, what good does that do?
Also the trial memberships encourage scammers from Nigeria. Have been contacted by individuals that all use the same photo.
Match.com states they don't allow individuals who are "separated" I receive matchs with persons who say they are "separated." What's with that?
Also, I am trying to get my free 6 months and they are giving me some b.s.
I do not recommend this dating site. Have gotten more activity on free sites. Because I'm set up for automatic renewal (to get the guarantee) I now have another 6 months that has been paid for. I would like to cancel and get my money back on a prorated basis-but they don't offer this service.
RIPOFF! ! ! !
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September 17, 2008
Match.com guarantee issue was finally corrected
I reached a customer service representative by the name of Robert and with the
approval of his supervisor. He informed me that they would correct the error and
I would receive my next 6 months free as promised with my new expiration date
being 21Mar2008.
Thank you for resolving this issue. The representative I spoke with was
extremely polite and helpful.
W 15Sep2008
--- Forwarded Message ---
Date: [Mon, 15 Sep 2008 7:45:14 -0400]
From: W <w AT nc.rr.com>
To: executiveteam AT match.com
Subject: Fraudulent guarantee
Dear sirs,
It has come to my attention based on the email I received from you employee that
your 6 month guarantee is fraudulent. Not only have I had numerous memberships
with match, I did qualify for the free six months. On 13Sep2008, I attempted to
accept the free 6 months. The question is worded awkwardly on purpose I imagine
so to ensure the possibility of striking the wrong key (yes or no). When I
realized I had accidentally made the incorrect keystroke. I contacted match
immediately via email on the same day to inform them of this, clarify that I had
not met anyone in 6 months, and request the free 6 months I had earned according
to match.com's guidelines. I was refused. Cleary this action is fraudulent and
clearly when you check you records, you will find that I earned my free 6
months, and you will correct the problem and give me my free six monthx.
Otherwise I will feel it is necessary to contacti the attorney general's office
and my legal council.
Thank you for your time.
W
--- Forwarded Message ---
Date: [Sun, 14 Sep 2008 7:44:32 -0400]
From: W <w AT nc.rr.com>
To: customercare AT support.match.com
Subject: Re: Other ISSUE=139619 PROJ=38
No I did not decline! I told you I accidentally hit the wrong button. I
contacted you immediately after on the same day it occured. What part of I did
not meet anyone special in 6 months did you not understand? This is very poor
practice and does not follow your terms. Should I make a formal complaint to the
better business bureau or who should I make a formal complaint to. WHo is your
manager. This is not an appropriate way to do business. I expect to be contacted
by someone who can resolve this issue!
W
---- "Match.com" <customercare AT support.match.com> wrote:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Notification of Issue Change
Description:
Entered on 09/13/2008 at 22:47:27 by Jonathan T.:
Dear Member,
Thank you for contacting Match.com.
We received your inquiry regarding the Match.com Guarantee.
Our records indicate that you declined the guarantee extension on 09/13/2008,
and are therefore ineligible to receive the extension.
Per our terms of use, Match.com Subscriptions which do not result in a Match.com
Extension (due to ineligibility of the subscriber or failure of the subscriber
to accept the Extension) will automatically be renewed for successive six-month
subscription periods at the subscription rate in effect at the time of renewal.
See Match.com Terms of Use for details regarding Match.com subscriptions and
charges on your billing account.
For reference, below is a link to the Match.com Guarantee terms:
http://www.match.com/guarantee/rules.aspx?lid=0
For immediate answers to most common Match.com Guarantee questions, please visit
our help section at:
http://www.match.com/matchus/help/helpdtl.aspx?sec=42&lid=108.
Your Partners in the Search for Someone Special,
Match.com Customer Care
Jonathan T.
Entered on 09/13/2008 at 11:00:01 by w AT nc.rr.com:
I qualified for the six month guarantee but I think I accidentally hit the wrong
button. Could you check for me? I did not meet anyone special in 6 months and
would like to receive my free 6 months.
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August 12, 2008
Most paid male members are players
I have had a profile on Match.com numerous times over the past 8 years and I have actually met a few guys while on it. However, even though I clearly state in my profile, and when I start talking with the men, that I am NOT interested in a frivilous affair or just dating for dating... that I am seriously looking for a life-long partner... every single one I have gotten together with has NOT been looking for the same thing even though they "claim" that they are when we talk and first meet. I also see many of the same men still on there, 8 years later. I don't believe any of the dating sites are a place to meet a man who is truly wanting a life long partnership with ONE woman. I believe that some of us women who are on them do want that... but, after my 100% bad experiences with every man I have met on a dating site, I have become very cynical towards men I'm afraid. And I wasn't that way before. I've gotten to the place now where I don't know if I could ever trust what a man told me again. I don't see that these sites are good for anyone, and are simply undermining the integrity of humans. I'm sure there are some honest men in this world, even at my age (58), but I don't think they exist on the dating sites... and they have sure turned me into almost a "man hater"... which I NEVER understood why some women were that way before. Now I understand... You get lied to and used enough times by enough men, and it becomes nearly impossible to feel that you can trust anyone.
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July 15, 2008
Fraud and scam
When they say you can cancel your account, you're not really canceling, they inactivate your account and cancel the ability to renew. You can reach them easily and when you do they laugh at you. What kind of customer services is that. ALSO, they keep your credit card information on file and don't delete it.
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