Back in August my wife and I decided to use Mathis Brothers to furnish our new house. We had a great salesman, Chris Gibson (who is no longer there), and after spending several hours and over $11, 000 we had picked out furniture for our dining room, living room, master bedroom and 7 barstools for our bar and island.
When coordinating our delivery date, we were informed that the truck would only deliver on Tuesdays to our location. This was an inconvenience as we would have to be off work to be there on a weekday. Before the day of delivery, I was contacted by sales manager Lou Robinson (405) 417 3110 and informed that the mirror to the dresser/mirror we had chose turned out to be cracked and that they would have to order a new one from California and that it would not be in for several weeks.
On the delivery day, all items were delivered except for the backordered barstools and the mirror. The barstools came about a month later again only on Tuesday so that we had to miss another day of work.
I contacted Lou Robinson again and had a delivery scheduled for Jan.19, a Tuesday that I would be home for. Well, apparently Lou had written down the wrong date and I was left waiting for furniture that never arrived. Now it’s March and our furniture still has not been delivered.
I have called the customer service manager Don Easley (405) 951 1389 and explained the situation to him and nothing has been done. I have asked to speak with the store manager Danny Minnick and he will not return my calls.
Approximately 7 months and they still have not delivered my furniture! They absolutely have no concept of customer service or the knowledge of how a business should be run. I will never buy anything there again and I promise to tell all my friends how terrible they are.
BUYER BEWARE!!!