My Husband and I were moving into a new home and decided to buy alomst an entire housefull of furniture. We went to Mathis Brothers and while shopping for new mattress encountered a salesman by the name of TY. Ty was very nice and assured us that they were happy to have our business and that if we were not happy they would do everything that they could to make us happy. We decided to buy a Tempur-Pedic mattress for our new bed (we had previously bought a "knock off" tempur-pedic and we were not happy with it because it retains heat at night. Ty assured us that the difference between the Tempur-Pedic and the "knock off" was that it would NOT retain the heat. We bought a Master Bedroom set, Tempur-Pedic mattress, Bunk-Beds with underbed storage, Entertainment Center console and hutch, Sofa and Loveseat, End tables, Dining table and chairs, Two barstools and a rug. We bought over $12, 000.o0 in new furniture in one stop. This is not including the other 3-5 thousand in the last five years. We had a few minor problems along the way that we had to say on Mathis Brothers to take care of but were resolved. However, the major problems that I can't overlook they will do NOTHING about!!! The rug we bought for our living room fell apart in days. It was a total mess, our crawling baby could not come up off the floor without looking like a dust bunny. It ruined my Dyson vacuum. Burnt it up!!! $400.00 vaccume ruined by a $3oo.00 rug. When we called we were direced to the manager of the rug gallery and she told us the rug was not a good one and that they wouldn't even be keeping it in stock because of the problems they had with it. She said that we would be taken care of it and that they would replace or fix the vacuum and if not she herself would relace it. A few days later (after no return phone calls) I called them back. They would only take the rug back and we needed to spend more money for a better rug. That was it!!! They wanted more money and forget about the Dyson, It was a lost cause to get it replced or fixed. Now it is three months later and the HIGH DOLLAR mattress that TY assured us would NOT get hot at night...It gets hot. We are reasonable people so we cracked the window. It is Oklahoma so it is cold outside...It FROZE our bed!!! I am not kidding! A king size brick!!! Its took 8 hours of heat to get our mattress sleepable again. I called Tempur-Pedic and told them of our problem and they are well aware of the problems. "It is extremely tempature sensetive, the salesman should have never told you it wouldn't get hot". I guess even Tempur-Pedic gets hot and is known for absorbing and reatining heat or cold for that matter. She said we need to call the store and talk to them. We call and talked to TY and he tells is that it shouldn't get hot and that it would be a warranty issue to take up with Tempur-Pedic. We talk to the sales manager and they tell us that there is NOTHING they can do. I am very upset with the customer service we have recieved. The salesmen talk up the customer service and promise things they can't or won't deliver. When you have a problem talking to a manager is like talking to a brick wall. They got your business and they won't do what it takes to keep a customer. It is like buying your car at a buy here pay here lot. Mathis Brothers is nothing but a facade. Don't waste a dollar in that store let alone $15 GRAND!!!

I purchased two twin beds from mathis bros. When the delivery men arrived, they place the beds in the room, they were very rude and did not even attach the headboard to the frame. Also at the end of the bed are sharp edges and my children have scratched and bruised themselves numerous of time and I have also brused my let on the sharp metal edges. It is so terrible