A customer claimed to have never received a refund check. We stopped payment (Wells Fargo Check) but the check was cashed at a Nevada Walmart (superstore in Henderson). If Walmart/Certegy had checked with Wells Fargo, they would have quickly determined that a stop had been placed on the check. We are now flagged in the Certegy system and denied credit card and check payment services with vendors which use Certegy because someone did not verify that the check was still active.

Matson is a 125 year old ocean transportation company, with a 5A2 D&B rating and an A- long term debt rating from S&P.

We have pursued many approaches to clear this issue, but without success.

Help!