Mattress Direct

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Category: Home & Garden

Contact Information
2676-D Church St., Conway 29526, South Carolina, United States

Phone number: (843) 369-2900

Mattress Direct Reviews

DMBS March 8, 2011
Will not give full refund as originally stated
Very unpleasant experience with these people. Be sure to have the salespeople put everything in writing. First, the mattress set was delayed for days. Then, when they finally did deliver it, it was not the same as the one in the store. To make a long story short, we were told we could get a full refund, then they reneged and said we’d have to pay a 25% restocking fee and a pick up fee. This was not posted in the store, it is not stated on the receipt, nor were we told that in advance. We have filed a complaint with the BBB but Mattress Direct would not reply to them. BBB dropped their rating to D-. I have seen other complaints online about similar problems with them. We would never recommend them.

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