Mattress Discounters

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Category: Services

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United States

Mattress Discounters Reviews

Sasanim1o March 29, 2011

They don't honer they warranty

We purchase a new and expensive mattress and after six months the mattress start losing the firmness, we went to store and asked them for help because we were a regular costumer but they were so rude and we didn't get any help from them.we called the costumer service and customer service had the worst service we ever saw.i have back problem and every morning i woke up with pain and discomfort even my husband who doesn't have any problem complain a lot.this is so unfair that you buy the new merchandise and think you are going to get comfort and relaxation from it but you get opposite.

[email protected] December 29, 2009

Do not honor warranties

SCAM - I bought a Sealy "cadillac" of pillow top mattress set for $1400 with a 10 year warranty. After 1 year top mattress starting breaking down. Mattress Discounters sent out man to measure and I was told the swag in the bed had to be more than 1 & 1/2 inches. At the 5th year, bed was so broken down it was uncomfortable and MD sent out man again to measure and said it was still not at 1 and 1/2 inches. I submitted to Consumer Affairs and they couldn't get company to settle. Said they were an affiliate of a very large mattress company and hard to sue or get them to honor warranties. DON'T BUY FROM THIS COMPANY!!!