I do agree with this post. My husband and I came into a Mattress Firm store to look at some beds for our whole family. We told them no credit cards but that we would put money down and pay on it and then they would deliver it. The manager at the Oklahoma City store said "Well you have 90 days to pay it off." So, ok we put down 10% which was $12o. So today out of the clear blue sky this man knocks on my door and states that he has a deliver for this address from Mattress Firm. I said to him, "Are you sure, because I thought it was not suppose to be here today." The man who was very nice gave me the paperwork and it had deliver date scheduled for today!. I thought, ok maybe we will still make payments while it is at our house'. The 2 men came and set the beds up and then I signed the paperwork and they left|. So, a little while later a phone call came from Mattress Firm and the man on the other end states, that he made a mistake and did not catch the 1100 that was left and that we had 1 hour or till the morning to pay it off in full or they would come back and take the beds;. He stated, "I would hate for you to have to sleep on it one night and then loose it, ." Who in the *** does this? So the beds I had I put at the trash, so tomorrow when we pay off the twins we got, they will be getting their other set back|. This is a disgrace and they will rip you off because they are dishonest;. Stay away!

Wow! If you are a woman, don't shop at the Mattress Firm at the Forum in Selma, TX. A manager by the name of Pete was very rude to me. I went into the store to ask if I could make the installment payment at the store. He nastily told me no one is accepting payment at the store any more due to robbery. Then I asked him a question about the mattress cover. Instead of giving me simple answer, he lectured me about reading the instruction and the labels, etc. We got into an argument and he started to yell at me. I left the store while he was yelling behind my back. I am planning to return the $4, 200 mattress ASAP,

There were no other customer in the store at the time; just him and one of his helpers. Amazing that this sort of behavior is condone by the Mattress Firm company.

Back in the end of August, beginning of September we bought a
Temptexdulex king mattress. It did not work out for my Wife. We tried it for about 4-6 weeks.Her back could not take .We took it back to see what our options were. The salesperson showed us different matress's. We ended up bying a Abbey Lynn PT King mattress.We had to pay an extra $547.50, with the understanding it also was under 90 day trial. to . We tried it about 4-6 week period and it also hurt our backs.We went back to the store to try to get back our original mattress .The salesperson told us there is a one return policy which she did not tell us when we bought the other mattress. She told ie the only way she can do it, is for us to return our mattress, which we would have to pay$300.00, and also lose the extra $547.50 we paid. All I want is my original mattress, $547.50 back.Can you help me?

I purchased what I thought to be a new mattress from Mattress Firm only to find out it was a sanitized mattress aka used. Mattress Firm advertises their used mattresses as clearance. No where does it say that clearance is used. I have never heard of clearence being a code word for used. They sanitize their own mattresses in the back of the store using the wet method when the mattress should be sent to a sanitization plant for the dry method of sanitization as required by the Clark County Health Department.

The wet method only cleans the surface of the mattress. If there have been any fluids that have penetrated the surface of the mattress then you are laying on these dried fluids. If there is enough moisture then these fluids are no longer dry. I have seen many complaints on various websites of consumers complaining about their Mattress Firm mattress becoming lumpy after a month or two. These lumpy mattresses are more then likely used. If the consumer tag that should be white is yellow then your mattress is used.

My wife and I went into the Mattress Firm looking for the least expensive Twin mattress set. The sales rep Jaime, showed us the stock mattresses. The cheapest mattress had absolutly no padding and cost $179. The next cheapest cost $238. They seemed a little pricey. I told Jaime that we wanted to go look around at a couple of stores to compare quality. Jaime said they had the best quality. Then continued to offer a "deal". He stated he would try to get a friend and family discount for us. I said I would still like to look around, and would maybe be back if I could still get that deal. Jaime said that if I left he didn't think he could get the deal. (seemed a little fishy) So we let him call, of course he got the discount. It did save approx $40 off their normal price. So we decided to buy. We spent $220 after taxes. On the receipt, it stated they had a 110% low price guarantee. So I decided to continue to shop right after we left. I found and advertised price with Big Lots for a Serta Arrington twin SET, both mattress and box, for $109.99. I called up Jaime to let him know. He said there is no way that it is as good quality as the mattress that we had already picked out. He went on the internet to the Big Lot website, and saw the ad. When he called back he offered to give us the "el cheap-o" for the Big Lot price. I became very frustrated with this, because their receipt said 110% refund. Then Jaime asked about the warranty. The Big Lot assistant manager Chris in Auburndale, said there was a manufactors warranty, but nothing else. I asked Jaime if he knew what warranty that would be. He said no. But that the mattress at Mattress Firm was a 1 year. I figured that the warranty was at least that. Jaime then wanted to speak to Chris from Big Lots. Chris pleasently agreed to on my cell. We of course canceled the purchase with Mattress Firm, and got the Big Lots mattress. Thanks but no thanks to Mattress Firm for their OVER-PRICED help!