I bought a mattress set and the salesman offered free delivery plus a free set of bed rails. They said the set would be delivered the next day. This was on a Tuesday. Wednesday came and no mattresses. Thursday they had excuse after excuse. Friday, Saturday, Sunday, Monday...no mattresses. I called and complained. Finally Tuesday of the next week thet brought me my set, but didn't bring the rails. The delivery guy said he'd go back to the store and bring the rails back to me on his way home. An hour later he calls and said he couldn't bring me the rails that if I wanted them I would have to come pick them up myself. I called the store and told them that this was unnaccpetable. He started yelling at me saying he was giving them to me free so why was I complaining. I told him he offered them, I didn't ask for them. Plus, it shouldn't matter if the rails were free because their customer service sucked. His last words were that the rails would be at my house tomorrow. We'll see.