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MauiJimIsCRAP
July 12, 2011
Don't buy from them
They are expensive and WILL break.
I suffered a corneal abrasion after the temple snapped and the jagged plastic piece sprung forcefully into my eye.
THE MOST painful experience ever.
I now have an emergency room bill and
a broken pair of CRAP $300 sunglasses.
I filed a complaint with CPSC & their investigator told me that prescription glasses were not covered by the CPSC, but the FDA. Maui Jim's product is an expensive & DANGEROUS P.O.S!!!
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gunner62
June 16, 2011
Service that sucks!!
Sent my Maui Jim sunglasses in for repair, after telling the cust.service lady that the glasses had percription lenses.2 weeks and 13 bucks for shipping and the glasses show up, just as i had sent them (but covered with handprints)and nothing had been done.The enclosed not states that they will not work on the glasses theymake if the factory lenses are not installed.Thanks for wasting my money and my time..Looks like Ray-Ban will get all my future business.
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spot51
June 7, 2011
Crap Sunglasses
"Best customer service"...BS
Bought a pair of Mauna Loa's less than a year ago (over $300) and the
bridge broke. They and the dealer I purchased them from told me that
that model was discontinued. The stress cracks in the glasses and the
broken bridge were not covered by the warranty...are you kidding me!
What is the sense of having a warranty to begin with if they can't
hold up to simple wear and tear? They offered to give me 50% off the
price of a new pair from their website (in other words 50% of of full
tilt retail). What a cray outfit with equally crappy customer
service. You would think that a high end company would stand behind
their product, guess again. Companies like L.L. Bean, Filson, Cannon,
Ray Ban, Helly Hansen come to mind as reliable companies I've had
outstanding customer service from and have gone the extra mile to keep
a customer happy and will get my complete loyalty. Had a 25 year old
pair of Ray Ban's that were fixed at no charge. Maui Jim...CRAP!
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K9z
June 3, 2011
Poor quality lens coating
Do yourself a favor and stay away from these glasses. The coating they put on the lens is not as good as other sunglasses. Their CS says you need to clean with soapy water and who always has that with them. What a joke! I have owned other glasses for long periods of time without any problem. The frame broke right away on these and I knew they were crap but CS replaced the frame after I raised sand. The lens issue is do to poor quality on their part. They went down to $40 to replace the defective lens and I have bought my last pair of MJ's. I hope it was worth it! Stay away and buy another product.
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Comeinnow
June 30, 2010
I feel like I over paid for the sun glasses, then over paid for repair
I purchased very expensive sun glasses ... and they broke. I treated them well. They were much more fragile than I was lead to believe.
Nordstrom, Lands End, The North Face and many more stores will repair/replace a defective item. Maui Jim would not.
After a series of phone calls they fixed the sun glasses. Cost $70.00
I feel like I over paid for the sun glasses ... then over paid for repair. The sun glasses were marketed as 'sport glasses', yet, in my opinion they were a fragile product with fundamental design flaws.
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MikHager
March 4, 2010
Stay away from this shady company
Maui Jim fixed/replaced my first pair of sunglasses..No questions...but NOW all I get from my other pair of expensive sunglasses is a $75.00 credit towards a new pair since they discontinued manuf. the one I sent in to be fixed. WOW...I used to tell everyone about the great service I got from Maui Jim...not anymore..They will hear about this new deal I was given. Very Disappointed!!!
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David
August 9, 2009
Very disappointing
Maui Jim fixed/replaced my first pair of sunglasses..No questions...but NOW all I get from my other pair of expensive sunglasses is a $75.00 credit towards a new pair since they discontinued manuf. the one I sent in to be fixed. WOW...I used to tell everyone about the great service I got from Maui Jim...not anymore..They will hear about this new deal I was given. Very Disappointed!!!
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Bob
August 5, 2009
Not like it used to be!!
Maui Jim fixed/replaced my first pair of sunglasses..No questions...but NOW all I get from my other pair of expensive sunglasses is a $75.00 credit towards a new pair since they discontinued manuf. the one I sent in to be fixed. WOW...I used to tell everyone about the great service I got from Maui Jim...not anymore..They will hear about this new deal I was given.
Very Disappointed!!!
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