I ordered an imperfect humidor from premiumhumidors.com and expected it to have scratches and dents (slight blemishes). What i didnt expect was for the humidor to have the top painted with a thick black line around it, it resembled a cheaper humidor call the professional when i ordered the executive. When i returned the item they refused to reimburse me for my shipping because they claim that it was an imperfection event though it looked exactly like the cheaper of the two. Besides that, this guy jerry ( the supervisor) was a class A jerk. He referred to me as a liar and insisted that my decision to get a brand new one was a "No-Brainer". I left two messages and called about a hundred times today but apparently he was convienently in meetings for 5 hours. the customer service is the worst i have ever seen of an online retail store and i will definitely never to business with them again.