MAVIS TIRE (3434 State St. Schenectady NY) who would think getting 4 tires put on would be such an ordeal. Set up an appointment online so we wouldn't have to wait. Yea right.. Took 4 hours to put on 4 tires and replace a passenger side inner tie rod end plus alignment. The tires were NOT balanced CORRECTLY. They put weights (not small weights)on the exact opposite sides of each other. They inflated all 4 tires to 35 psi when it calls for 44 psi and payed no attention to linning up the dot on the tire in accordance with the valve stem. They said that doesn't matter.. well they put that dot there for a reason and it matters to us...

I purchased 3 new tires from Mavis in NY before driving back to my home in Montana. Within 24 hours the front left tire was low. I suspected they did not mount it correctly. Since I was traveling across the US, I stopped once or twice a day and put air in it. When I arrived home I took the rim and tire to my local Pro Tire and they told me that whoever had mounted the new tire cracked my rim and it could not be repaired.

When I contacted the Peekskill store, I was transferred three different times before reaching the manager who told me that it was my “misfortune” for not still being in NY where they could see the rim. I asked for an email address to send the pictures to and was directed to “Mavis.com” which by the way, was not an email address and their message system does not allow pictures to be attached to messages.

I took pictures and sent them to the District office after speaking to a District Manager (?). A man by the name of Joel took my compliant, but insisted that they did nothing wrong. (I had also taken the rim and tire to another company locally, Tire Rama, and they also told me that the damage was done by whom ever mounted the tire). Joel was rude, abrupt, unprofessional, down right hostile, and would not let me speak on the phone.

He interrupted me, spoke over me, and mocked me like I was an idiot. He kept saying the rim was rusted (I even know that aluminum rims don’t rust) and pitted. I live on a red dirt road and I did not clean the rim before taking the picture so that he could see the fresh, new damaged marks on it for himself. There are long scratches, hammer marks and bent spots along the edge from the tech trying to “fix” the damage he did.

When I brought the car in the bad tire was holding air just fine and I didn’t encounter a problem with it until after they mounted the new tire. These people ruined an Infinity rim for my car and refuse to repair or replace it. Now I can not drive my car until I find a new or used rim. I am still trying to see what I can do about them replacing or repairing my rim. Don’t ever trust them with your car.

It is just a bunch of young, inexperienced, untrained people that are working on your car. What’s worse, the fact that they are so rude and pompous to believe that people will continue to do business with them even after episodes like this. In these economic times they should be trying to get or keep customers, not chase them away.

Mavis Discount Tire is a ripoff and they lie to steal your money!! Do NOT do business with them! I had a tire checked by a mechanic since it had a very slow leak in one tire on my car. He put the tire in a tub of water and saw a slow leak from a nail in the tread. My mechanic was leaving on vacation and said he does not fix tires for leaks. So I went to a local Mavis Discount Tire store to get it fixed. The criminals at Mavis told me it would cost only $20 to plug the nail hole in the tread. Two hours later I was billed $180 because they lie and said there was a hole in the sidewall of that tire but another tire had a nail hole in it. They said they sidewall of the tire cannot be plugged so they had to replace the tire and patch the other one. I had to pay the bill to get my car back from these crooks. Then when I paid they made me sign the receipt for the work with some disclaimer to release any liabilty against them - or else they would not give me back my car even though I paid them after they ripped me off!!! STAY AWAY FROM THE CRIMINALS AT MAVIS DISCOUNT TIRE!!!

I brought my car to Mavis Discount Tire for a 4 wheel balance and rotation, May 22, 2010.
I was offered a special for $ 29.99 which included an alignment check.
After the alignment check was done I was informed that the car needed an alignment. I agreed to the alignment at an additional cost of $ 69.99
unless the bolts were tight it would be an additional $ 10.00.
After the work was completed I was charged $ 29.99 plus $ 69.99 plus tax for a total of 108.20. I returned the car to Mavis Discount Tire May 27, 2010 and informed the manager that the steering wheel still vibrated and the car still pulled. The rebalanced the 4 wheels and determined that the alignment had to be redone, the technician rebalanced the 4 wheels and advised me that he was unable to redo the alignment as the bolts were to tight, but he would try to do the alignment anyway. The car was now worse than it was when originally taken to Mavis Discount Tire May 22, 2010. I was given a full refund of the $ 108.20.
This was all done by credit card.
The technician road tested the car and was in agreement with now that the car still had the vibration and still pulled.
The left front door on my car was damaged at Mavis Discount Tire and the
corporate office is sending me a DVD.

Don't sign anything ask lots of questions get truthful answers. If you don't you'll get the screwing of your life at Mavis Discount Tires and trust me you won't enjoy it. <br />
I visisted the store and speced a set of tires for my car. I got a price quote. I called a day later to confirmed they had the tires in inventory, they did so I scheduled an appointment again confirming the price was "all included" Tires stems wheel balancing, taxes and tire recycling charges, and again they confirmed the quote. When I arrived to get the tires installed the up sell began in ernst first it was a $60.00 alignment (which I didn't need), then because my car was a GM model and had tire pressure sensors there was a $5.00 a tire charge for re-sealing the valves. At this point I had enough, it was clear they were not going to honor their price quote. So I suggested they could put the tire back in inventory or some where else where the sun doesn't shine (if you get my meaning) and left the building. Typical scum-bags they called and want to know what they could do to earn my business. Nothing, with this business model you won't be around long enough to earn my business. Wake up you jerks, Americans are sick and tired of this kind of crap. Stop screwing customers and just maybe you can do some business.